Spark by Hilton Bardstown

I was so very disappointed in Spark. The information provided by Hotels.com was not accurate - one example being the lack of electric vehicle charging even though it was advertised that it was available. Another was the lack of amenities - no ice buckets or in-room coffee, and the hot breakfast was a joke. The few items offered were all cold, and the staff blamed this on Hilton. But the worst thing about the hotel was it's lack of cleanliness - trash on the floors and in the elevator . . . it was just plain nasty.

The doors had duck tape on the handle. Any key card would not work on one exit door. Pool had a broken ladder and padding was coming off all of the ladders handles.

Great place fot KY bourbkn frst. Just note the breakfast is very badic

My husband and I always stay in Hampton Inns when we travel. This was still Hilton owned but it was changing over from Hampton Inn to Spark. Apparently Spark is the cheap way Hilton is going. It is awful! They were changing over as we registered so it is understandable that they would have some WiFi issues (like room keys not working) for a bit but still!! The indoor pool was like ice water, the sink in our room was stopped up, the coffee was constantly OUT. I had to ask for coffee every single time I went to get a cup! The breakfast is now continental so nothing hot. We will be avoiding ALL Sparks! My friend traveling with us talked with a manager who just didn't care that the keys didn't work, the toilet in the room was running all night, the pool was cold, the breakfast was bad.

If you think you are booking a room at a Hampton Inn, think again! We booked this hotel as a convenient stop on a road trip. Following GPS, we arrived at a dilapidated old hotel with a "Spark" sign. Apparently this old hotel is being renovated to become one of Hilton's "Spark" hotels. There was construction debris all around the building. Inside the building, there were empty rooms with no door handle, filled with things like old mattresses. The hotel felt damp and smelled musky. We booked the largest room available. There were open wholes in the bathroom walls with electrical wires sticking out. The toilet was leaking and water was pooled in the corner and against the wall. I felt like I was in a Motel 6. It was really just nasty all around.

Fresh and clean. Friendly staff!

No microwave. Pool was down, getting serviced.

Annette, the receptionist, and her crew couldn’t have been more helpful and accommodating. Our refrigerator didn’t work so by next day they had brought us a new one to our room.

We purposely pick this Hampton inn for the indoor pool, which has been empty and worked on for a while. Hampton inn is a name we trusted, not anymore. It was hard to find since it will be a sparks by Hilton in a couple of weeks. We received 2 emails 4 days before our arrival, informing us that it was required to wear masks indoors at all times due to COVID regulations!! Of course, that was not the case. Emails we should have received instead were needed to inform us about the name change signs and the pool availability so we could have changed our plans and stayed somewhere else. We should get money reimbursed for not getting what was promised!

Breakfast was great. Room clean and cool

Pool not being available

Breakfast

Very clean. Staff was so friendly.

Under construction.