Spark by Hilton Bardstown

Our stay started very rocky as our reservation that was made on Expedia was not showing in the hotels system. But miss Annette at the front desk was phenomenal! She helped us by getting a number to call Expedia and was very understanding of our frustration but went the extra mile to make everything right. She stayed on the line with the gentleman from Expedia and we got all situated. She is an angel and a great asset to the Hampton!!

Location

Filthy, unkept, no parking, careless staff, fumes, smells

Property under construction, a complete redo. It is needed. Staff excellent.

Front desk super friendly. Property is under construction. Ask for the newer rooms.

They said they were renovating, but it was smelly and dirty throughout. There was no hair dryer or microwave in the room and there was a group of workers sitting outside near our window talking loudly that night. We usually have an amazing experience at Hampton Inns, but our experience this time was terrible!!

The property was under renovation and things were in disarray, dusty and smelling of chemicals. Our room was in the front of the hotel, and the elevator was far away in the back. The room was clean enough but not of the quality we expect from a Hampton. We're elderly and don't do stairs well. Breakfast was good and the staff was friendly.

The hotel was currently under construction when we checked into our room we had no water pressure. The remote for the television did not work and we only had one towel for the both of us.

We didn't realize the property was doing renovations. We had to walk outside to get to the office or breakfast room. One bad thing, was the pool was filthy and definately needed work.