Spark by Hilton Bardstown

Stayed overnight with my kids and was looking forward to it based off reviews. However when we got there the hotel is under construction doing renovations. Wished that would have been disclosed prior to booking so I could have made a different choice. We were not able to walk thru lobby to get to our room instead had to walk around the building outside which is not preferable with 2 children and the sun going down. Also no breakfast was available as there was a sign that some amenities would be unavailable due to construction.

In the middle of remodeling. Workers were loud and talked loud. Kids out in parking lot were messing around and loud. High school boy checked us in. Another high school boy checked us out. They were polite though. Hot breakfast was ok, but workers were loud at 8am. Tables were dirty. Ran out of coffee by 9am and not replenished before we left.

Loved it all. Nothing was above anything else. Nothing to complain about. Thank you for everything.

The property was under a significant amount of construction. About a quarter of the parking was gone in an already small parking area. Breakfast quality was poor; much lower than when we stayed in the same hotel 2 years ago.

The staff was excellent...Rooms clean and pillows were terrible. Had to move rooms due to renovation noise. Even though we moved way down hall the renovation then was above us Husband has medical issues and could not rest. We left a day early even though we had paid for another night.

Upon check-in (I reserved through a third party), I was told I needed to pay again. I showed him my confirmation from the third party, and he said it was unacceptable. After much back and forth, it was finally straightened out. Then he told me he needed my credit card for a $10 fee. I asked what for and he told me it was for the third party. Again, I said, No. Again, after going back and forth about it, I gave up and let him run my card. In the morning, I asked the lady at the desk, and she told me that it was a hold for incidentals. I would think he should have known that information. I also had trouble because I had 2 reservations. We decided to come a night earlier than initially planned. The young man told me that he checked me in for my entire stay, but he had not. I wondered what would have happened to my things while I was gone since I had not been checked in for the next 2 nights.

Maintenance drilling on something at 8am.

KY had some snow a week ago, and only upon going to the pool did one discover it was closed. It has been closed since the snow! You are not notified until you ask the desk attendant, and there is no explanation of why it's still closed. The outside temperature is 45. Rooms ok but...

Breakfast was decent.

Some staff was friendly, others not so much.