Holiday Inn Express Edmonton Downtown by IHG

Easy check in and out

Stuck by a lift all night that kept us awake. Most facilities were being renovated

stayed at this hotel from May 23 to May 26, having booked several weeks in advance through Booking.com. On the morning of my arrival, I received an email informing me that major refurbishment works would begin on May 25. According to the hotel itself, guests could expect dust, noise, disruption, and a lack of running water in guest rooms during parts of the afternoons. This information was provided far too late for me to make alternative arrangements. When I contacted Booking.com, they were unable to offer a solution. Upon arrival, I expressed my concerns to the front desk, but was told that the refurbishment notice had been displayed on the website for a long time. The fact that I had booked my room via Booking made no difference. Since my stay, I have requested a partial refund because the hotel experience differed significantly from what I had booked and paid for. Unfortunately, the hotel manager has so far refused, stating that he first needs to conduct a "deep inquiry into the matter and circumstances." My concern is not the refurbishment itself, but the fact that guests were informed only hours before arrival about substantial disruptions that were clearly known in advance. Future guests may wish to clarify whether any construction work is planned before booking.

Location, front desk!

Breakfast, repairs, noise

Room was nice decent air conditioning, bed was comfortable balcony was nice to have

Didn't like how we weren't informed about the pool being closed for maintenance, the breakfast was insanely dry probably the worst breakfast I've ever had at a hotel, wouldn't even give me a discount for the misinformation definitely not a hotel I'd stay at again.

This was our second stay in 6 months as it's a good location and reasonably price. However, the hotel is currently in the middle of a renovation and unfortunately, this impacted our stay immediately. The room we were originally allocated smelled strongly of paint thinner from the renovation immediately below. Once settled, in a different room, we did find the bed comfortable. We were concerned about security as the elevators have no keycard restrictions, meaning anyone can walk in off the street and access all guest floors, if there was no-one on the front desk. Breakfast was nothing special. We stuck to tea, coffee, yogurt, and toast, as nothing else looked worth eating. The hotel's biggest attraction is its convenient location, which is perfect for getting downtown or to the University. Hopefully, the hotel will be much better when the renovation is completed.

The staff was extremely friendly and helpful Not forgetting how clean and comfortable it was

Everything

It was a great spot as our base in Edmonton. It was clean and convenient to Commonwealth stadium. We were able to grab some food and drinks at one of the many pubs .

Friendly and helpful staff. Good location.

Renovations going on. No real place to sit in reception.

I liked the value for money and the location. The staff was really nice and efficient. The room, blankets and towels were really clean and done every day.

The hot meals in the breakfast were just warm, and no microwave around. They had to cut the water for some hours, they told me in advance. The AC to warm up the room made noise, and I did not find blankets. They are doing renovations, so no lobby, but that just aesthetic, not a big deal.