Park Pointe Hotel

This place is terrible. Our key card would work on and off. One time when my husband was trying to get in the room, the key card wasn't working. They have security who walks up and down during the day. Really he spends all day talking to the people that stay there. He opened the door for my husband. Made us wonder if he just opens doors at any time. The final straw was when we came to the hotel around 11:30 pm. Our key card wasn't working. There was no one working the front desk. The after hours number, no one answers or returns calls. I'm still waiting for a call back and it's been almost 2 weeks. I take medication and use an oxygen. I couldn't access either because we couldn't get into our room. This is detrimental to my health. We had to pay and stay in another hotel.

Dirty, no hot water for shower. Do not come

Honestly was a little disappointed, the area is okay but the place felt not very clean. Also the AC unit wasn't working, I didn't make a fuss since I was only there for a few hours, I'd say only get this if it's last option

Pros: recently renovated bathroom vanity area, close proximity to the airport, affordable rates Cons: the main issue is the dissonance between what the website shows the property to be and what it looks like in person. The main office building is run down, dirty windows with broken blinds visible from the outside, as if the hotel is abandoned. The revolving door is blocked with a wood panel, very similar to what you’d see in a post apocalyptic movie. None of the lights were on in the main lobby, which was super eerie. Getting to my room, I walked into a space that hasn’t received much care in a while. Stained and discolored table surfaces, peeling and patched over ceiling cracks, and smeared paint stains on the front door’s inside. The best thing about the space was the recently updated bathroom area. Everything else, including the musky smell that was likely coming from the hvac unit, did not match anything from the property’s website. To be clear, I’ve stayed at budget places before. There’s presumed value adjustment for the nightly fee, which is all fine. What I’m describing is very clear false advertising to what’s actually presented upon arrival. I wish I could submit my photos with this review, but it’s unfortunately text only.

Would not recommend. Upon arriving at the hotel, the surrounding area and exterior looked a bit sketchy, but we decided to give it a chance. That turned out to be a mistake. The first room we were given had bed sheets with hairs and stains, and the toilet seat had visible poop marks. We requested a new room, which was only slightly better. The floors looked like they hadn’t been properly vacuumed, and we found more hair left in the tub. The final straw was that the shower only had cold water, even after letting it run for a while. Sadly, this stay was so bad that we ended up canceling after just one night.

Man from reception

Just needed a few hours stay for catching a flight next day. Was in a quiet neighborhood within 3 miles from the airport and was worth the price - nothing fancy. The room was clean but no microwave and less amenities but was under $100 after taxes from the usual $200-$500 daily San Francisco rates. Hospitality was decent it was past midnight and the hotel clerk called first. Clean. quiet. And comfortable bed and shower with bathtub made this place judged good place to stay when traveling to SFO. However I wish they had a thicker blanket because it was a bit cold at night,

Immediately checked out after seeing the room. When we walked into the lobby, no one was there to help us for about 8 minutes. It smelled like cigarettes. Then after walking into our room, it reeked of marijuana. The lights weren’t working properly and kept flickering in the bathroom.

Room was very dirty, no hot water and carpet was full of bugs and cockroaches. Park Pointe hotel is false photo; not real displayed photo. Not honesty hotel. Pls do not stay at this hotel. Sincerely, Peter La

Overall dirty