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7 / 10 Guest Rating

SureStay by Best Western Charlotte Matthews

2501 Sardis Road North, Charlotte, us

SureStay by Best Western Charlotte Matthews - main view

About the Property

Modern Amenities
Experience comfort and convenience at the Best Western Charlotte Matthews. Enjoy free Wi-Fi, cable TV with HBO, and in-room massage services.

Delicious Breakfast
Start your day right with a daily hot breakfast featuring a variety of options including eggs, meat, and pastries.

Convenient Location
Located just minutes away from Charlotte Douglas International Airport, Bojangles Coliseum, and Mcalpine Creek Park, our hotel is the perfect choice for your stay in Charlotte, North Carolina.

Book your stay now and make the Best Western Charlotte Matthews your home away from home.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Disability Access Tub - Photo 1
King Room - Disability Access Tub - Photo 2
1/2

King Room - Disability Access Tub

All rooms have free Wi-Fi access and cable TV with the HBO channel. They also have a coffee maker and ironing facilities.

18 m2
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Safety deposit boxTVTelephoneAir conditioningHair dryerRadio

Accessible - 1 King

Non-refundable
Breakfast Included
20% OFF$114.66

$91.73

Includes taxes & fees
King Room - Photo 1

King Room

The double room offers air conditioning and a tea and coffee maker. The unit offers 1 bed.

0
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerAir conditioningHair dryerRefrigeratorDeskMicrowave

1 King Bed,Non-Smoking,Work Desk,Refrigerator,Wi-Fi

Non-refundable
Room Only
20% OFF$100.46

$80.37

Includes taxes & fees

Standard Room, 1 King Bed, Accessible, Refrigerator

Non-refundable
Breakfast Included
20% OFF$101.27

$81.02

Includes taxes & fees
King Room with Bath Tub - Disability Access/Non-Smoking - Photo 1

King Room with Bath Tub - Disability Access/Non-Smoking

The double room provides air conditioning and a tea and coffee maker. The unit offers 1 bed.

0
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerTelephoneAir conditioningHair dryerRefrigeratorDesk

Accessible - 1 King, Mobility Accessible, Bathtub, Work Desk, Refrigerator, Wi-Fi, Non-Smoking, Full Breakfast

Non-refundable
Room Only
20% OFF$100.46

$80.37

Includes taxes & fees

Accessible - 1 King, Mobility Accessible, Bathtub, Work Desk, Refrigerator, Wi-Fi, Non-Smoking, Full Breakfast

Non-refundable
Breakfast Included
20% OFF$112.26

$89.81

Includes taxes & fees

Guest Reviews

7
Very Good241 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the good location.

Categories

Cleanliness5.2
Service8.7
Location8.2
Room Quality6.2
Amenities6.7
Value for Money7.7
Food and Beverage6.2
Overall Experience7.2

Select topics to read reviews

A
ANISEusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 29, 2026

"Good"

5.0

Location

It was nothing like it is pictured and advertised

Helpful?
R
RaphaelusUS
Verified booking
couple
Standard Room
Stayed in Mar 29, 2026

"Horrendous"

1.0

Nothing

The furniture was stained and torn, paint was peeling off the ceiling, the bathroom was full of mold and we complained 3 times about the Marijuana being smoked around our room was so bad we tried stuffing towels around the door and finally checked out after 2nd night but they charged us for all 4 nights. Worst accommodations ever.

Helpful?
H
HenryusUS
Verified booking
solo_traveller
Standard Room
Stayed in Mar 13, 2026

"Under construction but still accommodating with great Breakfast!"

7.0

Friendly staff and comfortable beds

Under construction and did not know. Some items in room were worn and the clothes hangar was very rusty.

Helpful?
J
JOHN-DAVIDusUS
Verified booking
couple
Standard Room
Stayed in Mar 3, 2026

"Excellent"

8.0
Helpful?
M
MuslimusUS
Verified booking
solo_traveller
Standard Room
Stayed in Mar 2, 2026

"Good"

3.0
Helpful?
S
SergiousUS
Verified booking
extended_group
Standard Room
Stayed in Feb 22, 2026

"Good"

6.0
Helpful?
S
SarhaiusUS
Verified booking
couple
Standard Room
Stayed in Feb 22, 2026

"There was construction in the lobby and it was loud and dusty. The front desk was kind enough to give me a room far from"

4.0

The location itself is nice

I wish they would have put that they were doing construction.

Helpful?
F
FrankusUS
Verified booking
couple
Standard Room
Stayed in Feb 22, 2026

"Very Good"

7.0

Construction was going on

Helpful?
M
MichaelusUS
Verified booking
solo_traveller
Standard Room
Stayed in Feb 10, 2026

"Good"

1.0

Nothing

Black mold, run down

Helpful?
K
KevinusUS
Verified booking
couple
Standard Room
Stayed in Feb 10, 2026

"Exceptional"

10.0
Helpful?
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