SureStay by Best Western Charlotte Matthews

The front desk attendants were very pleasant and helpful.

Upon entering the building, I was greeted by a lot of work in progress, which was not disclosed prior to my stay. The place is currently undergoing renovations which results in constant worksite noise from 10-5. Once receiving my key and entering my room, I began to itch after making contact with the bed linens. I had to request clean linens. The manager accompanied the person making the delivery, and plainly stared during the exchange (awkward). Lastly, on the day of checkout, the water service was interrupted, guests did not receive any notice. When it was restored, the water was running brown. When I visited the desk for checkout, I asked about the situation along with compensation for the interruption as running water is essential, to which the attendant responded, “we have water now.” The heating unit also emits a high pitch squeak for 2 minutes Everytime it starts and stops.

Good

Easy access

The elevator took too long I was at the end of the hall that door there stayed cracked open made it colder and unsafe. The shower didn’t work

Comfortable room. Everything was nice

Room smelled like smoke. Bed was very uncomfortable. Would not recommend.