SureStay by Best Western Charlotte Matthews

The eggs were good for breakfast

No laundry, room had previous guests items that smelled rancid. The elevator did not work. The tv was slow and didn’t have many channels. The room was uncut and dirty. I asked for a room on one of the ends and the places me in the exact middle next to the elevator that did not work. The only way out of the parking lot was up a steep hill it snowed. I got stranded there for 2 extra nights

The location was good.

It was under construction and no running water for shower, but we didn’t know that before booking.

No housekeeping at all. I didn't take breakfast. Room in bad condition. Issue with my reservation and my payment. Booking system really bad. I'm very disappointed

I mentioned in the box bedore.

Very nice helpful staff

Could do better with cleaning and can hear guests clearly next door.

Nothing

Room had a bed smell and was dirty

Los empleados son TODOS muy amables.

Dejan fumar marihuana en El Hotel, las sábanas, las almohadas, TODO huele a marihuana. Sin duda, no volvería a este hotel, ni le recomendaría a nadie que fuera, hasta que no terminen las remodelaciones. Pero también deben prohibir que fumen dentro del hotel si quieren que algún día ese hotel huela agradable.