Dona Filipa Hotel

Thoroughly enjoyed staying in the hotel and its proximity to the beach and golf courses Food was excellent Staff were very friendly, courteous, helpful and attentive

Dated old rooms. Understaffed around the pool and at breakfast. you cannot order room service as advertised. generally not good other than location. Definitely not a 5 star hotel

We stayed in a Premium Room with Golf/Sea view, that had a massive and very comfortable bed and pillows. Room had everything you would expect for a 5 star hotel (including the best robes we've ever had). Bathroom had a separate bath and rainfall shower. Housekeeping were brilliant, towels being refreshed after their evening usage during the nightly turndown service. Breakfast was superb, good choice of everything with eggs cooked to order and a choice of bacon styles as well as good fruits and nut selection plus the normal pastries (including of course Pastel De Nata), cereals and cold meats/cheeses and much more. Hotel bar also a good place to spend time (and with competitively priced Portuguese beer). Pool area also done very well with well maintained beds and mattresses with pillows, but be warned the pool is not heated so a little bracing during our late April stay and the pool bar food offerings are a little limited.

Nice hotel, good location clean and friendly. Area around the hotel dead and not much choice for restaurants within walking distance. Rooms clean but show curtain and shower run off taps, roulette whilst showering incase a scolding burst of hot water came your way. Would stay agin but needs updating.

Not only was the experience DREADFUL (e.g. we weren't forewarned that the pool was going to be out of action, the WIFI coverage / speed was TERRIBLE, we found the base of a broken bottle on the headboard of our child's bed ... I could go on ...), but the hotel, the group (JJW Hotels) and the holding company (MBI International) all now seem to be strangely uncontactable. I have tried multiple times, in a polite and professional way, but no one is responding. Surely something bad denotes an opportunity to make amends / do something good? But it seems not. The Dona Filipa used to be a great place; however, that was a long time ago, and things have clearly changed.

Really disappointed - we had a lovely stay last year and booked to return this May. We have been unable to contact the hotel either by telephone or by email even though we have tried for weeks on end. Nothing on the website to advise why they are contactable. We have decided to cancel our stay here

Use this email address cristina.andrade@hoteldonafilipa.pt All other emails not working I popped into the hotel this morning for friends who are booked into it at the end of March. They explained that they are not answering the phone or emails of old numbers. See email above

I have booked this hotel for March 2025 but they are not responding to any emails or phone calls, will not respond to requests to arrange airport transfers, book meals, spa etc. Has it closed down? We have been calling all week and we just get the same lady who says "sorry it is not possible".

Just returned from a week’s golf break. What a great week - a difficult week for hotel staff but you’d never have known; staff were so welcoming; breakfast was fantastic; we had 2 x evening meals (inc Valentines menu) in Kamal and they were of the highest quality; golf shuttle worked so well; both San Lorenzo and Pinheiros Altos were in good condition, clearly benefitting from the winter rain and some decent growth conditions.

Been coming for around 8-9 years now. Haven’t seen any improvements I’m afraid. The classic rooms are still like something from the 70’s or 80’s. Bathroom is an old limescaled mixer tap over a small bath. The lever to switch from bath tap to shower head doesn’t fully engage, resulting in water from both. Judging the temperature is somewhat of an art form that requires minuscule precision, compounded by the fact you have to overcome this challenge each time you require a shower. The floor tiles in the classic rooms provide for amplification of all movement from adjoining rooms. I note the premium have carpet. I would remind you this is a 5 star hotel! The beds are small and the mattresses are so soft and worn, they offered no restful support for a good nights sleep. The corridors are part tiled, part stained runner carpet. No assistance with bags checking in or out. No warm welcome, all very processed. Never had a problem with the staff at all, in fact the egg chef in the morning was a delight, despite being the busiest person there! I would stay again at around the €50 a night mark, but asking €150-€200 is mystifying. It is a 3 star hotel.