Bournemouth Highcliff Marriott Hotel

We arrived by car and although the car park was pretty full, a member of staff assisted us to find a space. We found the room spacious, although the mattress was hard. We mentioned it to reception and they fitted a thick 'topper' which made a huge difference. There was a good coffee pod machine, but the mugs did not fit under it. We had to dismantle the front to make room. The sea view was good, and a cheeky seagull stood outside the window looking in - it enjoyed the biscuit. It waited around presumably knowing there were two biscuits on the tray. Breakfast was very disappointing. Bacon rashers were undercooked and wet. Sausages had an unpleasant tang which I guessed was over-herbed. There was an egg-chef. He had a heated smooth plate, and instead of using an oil, he used a spray-can which he said was cooking oil. The plate was not scraped between eggs. The eggs had a different tang which was even more unpleasant. I don't know why he couldn't use a liquid cooking oil. The hotel itself seemed tired, and prices, especially wines, were expensive in my opinion.

Visited many many times, but won't be returning, hotel over run with dogs! Awful smell of sewage in reception, parking very difficult & expensive

This hotel used to be a special occasion hotel. Having got engaged here and also holding our wedding party here some years ago, we were excited to bring our children to stay at this hotel. However, it is rundown, poor service and we left thoroughly unimpressed. The rooms have been modernized which was fine but the beds were like sleeping on bricks! We had the worst night sleep!! The power on the shower was pitiful although hot. We went to the bar for some drinks in the evening and were very disappointed with the mess everywhere - food and rubbish on the floor, unwiped tables which I would not expect such lack of attention from Marriott. Finally, when we went for breakfast the next morning, there was a queue of people waiting to be seated - no one was given any apology for being kept waiting, there was no sense of urgency to get people seated considering how many were waiting, and the food offering was simply dire. One option of fruit available, sad looking cooked food and pastries that have seen better days. Tables that looked like they had been waiting to be cleared for some time and general poor service. What a disappointment, and we will opt for our regular cheaper hotel in future where we know what we are getting and is a hell of a lot more satisfying than this!

Lovely stay; staff helpful and pleasant, evening meal and breakfast in the Brasserie Blanc were excellent and parking no problem. As Marriott Gold members we were upgraded to a Sea View room and the views are just stunning. This is a good time of the year to visit as it’s a bit cheaper and less manic than in the summer.

Good hotel with an excellent location overlooking the coast. Rooms were cleaned regularly, and any requests for additional items (such as wine glasses or shower caps) were attended to very quickly. However, breakfast at Brasserie Blanc felt overpriced, with a limited variety compared to peers. Only filter coffee was included, and there was an additional charge for any other type of coffee, which was disappointing. Overall, a comfortable stay in a great setting, but breakfast could be improved to match the standard of the rest of the hotel.

Had 2 nights here in room 404, which is located at the rear in the roof space. Thoughtfully decorated and spacious. The room is over warm, and the aircon is fixed with a min of 19C. We got round this by removing the quilt from the cover, and sleeping under just the cover. Bed v comfortable. The toilet seat isn’t the original to the toilet. And is too small for the pan, and its positioning makes it impossible to use the toilet without leaving skid marks on the pan. No brush is provided in the bathroom. So your companion is obliged to look at this too. The public rooms are lovely. We ate in Brasserie Blanc, which is in a beautiful room on the ground floor. First class food. Very good value, and professional staff too. On night 2, we ate at Tiien, the Thai restaurant behind the main building. Again, a memorable meal. Overall, a very good experience. A mention too, for the reception staff, who gave us a warm welcome.

We recently went to an evening in their large function room with a very well known guest speaker. Have to say the food side of the event was quite disappointing, for a price of '£69 a head' it was very poor value for money. The starter was gravalax on sourdough bread which was fairly minimal and the bread so hard it was inedable ~ unless one wanted a trip to the dentist. The main was roasted chicken breast with sauce, saute potatoes and spring greens. It was an extremely small portion and contained 2 tiny pieces of bite sized chicken which not really enough to be considered a main course. To follow we had a baked alaska and pineapple salsa on short bread which was fairly pleasant. We were suppoosed to have 'half a bottle of wine each' which wasn't really forthcoming and had to negotiate hard with the staff for more than 2 small glasses of wine in order eto get a top up!. Finally had the coffee, (but alas no sign of the petits fours). All in a quite a disappointing for functiond event in maybe a 3 star Hotel and experienced very poor value for money.

what happened to the Marriott excellent service we used to get - because I certainly didnt find it during my stay in Bournemouth - from the moment I walked in with a big suitcase and no one to help - to being given a room at the opposite side of the hotel again no help with my suitcases - noisy hotel but most of all disgusting bathroom - if the cleaner / whomever checks room can't see hairS on a white shower - god knows what they've missed on the dark rug - I tend to loose my hair but here it wasn't just one hair - it was a lot and not something I want to see as a cx

We have been visting this hotel for over 20 years. Our visit to the bar was a little disappointing this time. The happy hour seems to have changed. The particular barman on this occasion was very abrupt. We returned another night when he wasn't on. This time a different bar man was very helpful.

I liked to go to Mariot because it's so close to the beach but unfortunately the service by staff specially the reception staff they are all not friendly and so serious as well as being not helpful. I was amazed see they charge £8 for parking even for a very short time. The only hotel on that i've experienced charging for going to the bar just for a drink. Parking in all other hotels hotels is free for up to 2 or 3 hours as, some only require to enter the number place on a display screen to register as a guest for free. Mariot is the only hotel that charged the visitors for parking. I found tje attitude of receptionists are all rude and offensive, I would never go there again while I can go to any of the surrounding hotel and receive excellent welcome and be treated well.