Residence Inn by Marriott Durango Downtown

The manager was very helpful with dinner suggestions. All the staff was very friendly. Had a great stay.

Breakfast was a little late. Need a little more variety.

Nice staff

Very dirty and issues with billing was told I would be called back and have not been called back. It’s been almost 2 weeks.

The combines, the cleanliness and the friendliest

The pool was freezing!!

Comfort

Pool was freezing

A group of ten friends made a reservation in May for three two bedroom suites and one one bedroom suite for our get together in September. Everything was confirmed on Sept 8th, but upon arrival on Sept. 9th, we were told there were only two two bedrooms available. The hotel's concession to their mistake was to offer a one-bedroom with a rollaway bed, which they added a charge for. Attempts to speak with a manager all three days we were there failed completely. The accommodations were generally good, but there are a lot of taxes and fees added, including a charge for parking. Travelers booking this hotel should beware. It is also not downtown. We've stayed at other Residence Inns with which we were pleased, but this one didn't live up to expectations.

The room above us started banging and making a lot of noise at about 2:30 am. Around 3:30 am I called the front desk to complain. The noises finally stopped around 4:00 am. When I spoke to the front desk in person in the morning it was the same staff that I talked to at 3:30 am. He said “they should know better”, and that they were extended stay guests. He told me that it shouldn’t happen again for the next night. He seemed very dismissive and unprofessional towards me and the whole situation.

Our room was just outside of the patio where the grill and setting was. People were partying way past 2:00am . It was so loud we couldn’t sleep. Paid way too much money for such inconvenience . Very poor customer service and management