Sheraton Park City

I stayed at this hotel for three consecutive years during the same time of year, around the holiday season. I loved everything about it—the location, comfort, and excellent value for money. For the first two years, we had access to the Sheraton Club as Marriott Bonvoy members, which was one of the main reasons we chose this hotel. The club offered a special lounge with drinks, food, and breakfast, which we thoroughly enjoyed as part of the benefits…

During our most recent stay, we were unpleasantly surprised to find our access to the Sheraton Club blocked. The manager simply stated that we were no longer eligible for access, claiming that the access we had enjoyed for the past two years had been due to a mistake. A mistake for two consecutive years? That seems odd, doesn’t it? As Marriott Bonvoy members, we arrived at the hotel expecting the same benefit we had always received, only to have it abruptly taken away without empathy or a coherent explanation. This turned what should have been an enjoyable stay into a major disappointment. At the very least, they could have provided a more reasonable explanation, such as clarifying that the rules had changed, and shown more sensitivity toward loyal customers spending their Christmas at the hotel.

We really enjoyed our stay at the Sheraton! The staff was very friendly. The property was clean and well-maintained and they have an indoor pool/hot tub that’s perfect for a winter stay!

It looks dated from the outside , but rooms are nicely refurbished

It was dated from the outside

The bed/bedding was amazing. We had a great sleep!

I like that it was my birthday and I was just staying for a night and got upgraded. Isn’t that amazing, the room was clean and there was amenities stock also.

Great

Very clean! We love the transportation to the Main Street! There is a restaurant and a bar and lounge right inside the hotel. As well as an indoor pool! We will be staying there again!

Amazing

A