Crowne Plaza San Francisco Airport by IHG

The proximity to where I needed to be

Hole in bottom of door which let in every noise

I needed to get to the AP for a6am flight and the shuttle didn’t start into 4:50. That is unacceptable to me. You need to provide adequate service to accommodate those that leave Westley. That’s the only reason I stayed there. Never again!!!!!

I stayed at this hotel for 1 night. I found it to be comfortable and in a very convenient location. They are close to the airport and have 24 hour staffed reception which was great as my plane was delayed and I arrived quite late at night. The staff I met were friendly and professional. The room was nice and had a comfortable bed. They provide a free shuttle to and from the airport which I used to access the Bart Metro train to get into the city. They also provide free luggage storage which was one of the reasons I chose this hotel.

Proximity to the airports

The room and pillows had a distinct scent that was not pleasant

Their website had incorrect information about when their airport shuttle is available. I arrived at SFO and went to their shuttle stop and waited. And waited. I then called them and got an AI agent named "Jolene" who also said the shuttle was running between 6-7 PM. THEIR SHUTTLE IS NOT AVAILABLE THEN. I could have got a free ride from my cousin. Instead had to take an Uber and waste over an hour, which made me very late for dinner with friends. I wrote them a letter and they ignored me.