InterContinental Toronto Centre by IHG

Another wonderful stay at the InterContinental Toronto! As always, the team was incredibly welcoming, and the room was spotless. A special thank you to Ardiz and Evangeline for always going above and beyond to ensure the best experience for our family. And, as always, Fernando at the lounge was absolutely top-notch. We truly appreciate the exceptional hospitality and look forward to our next stay!

We booked the InterContinental Toronto Centre expecting the level of service, cleanliness, and professionalism associated with a premium InterContinental property. Unfortunately, what was supposed to be a memorable family weekend turned into one of the most frustrating and disappointing hotel experiences we have had. Our family arrived around 3:30 PM after previously calling ahead regarding early check-in, only to be told our room was still unavailable until after 4:30 PM. During that time, we were left waiting in the restaurant area with hungry, tired, and increasingly overwhelmed children. We had specifically chosen this hotel so our kids could enjoy the pool before attending the Blue Jays game, but because of the delayed check-in we completely lost that opportunity and instead had to rush directly to the stadium. The delay also caused our family to miss out on four promotional giveaway jerseys at the game. We had coordinated with someone holding our places in line, but because we could not access our room and get ready in time, they were forced to enter the stadium before we arrived. Watching our children realize they had missed out because of the hotel delay was incredibly disappointing. Unfortunately, the issues only escalated once we finally entered the room. The toilet overflowed and created an unsanitary bathroom situation involving contaminated water. We reported the issue and requested assistance, yet nobody came in a timely manner to properly address, clean, or sanitize the bathroom while we needed help. Having to deal with that situation while travelling with children at a hotel of this caliber was completely unacceptable. We also experienced serious food and cleanliness concerns throughout the stay. A chocolate milk delivered through room service was spoiled to the point that I became sick almost immediately after consuming it. In addition, insects were observed during the stay, and after returning home we discovered similar bugs within our luggage and belongings while unpacking, leaving us concerned about having to sanitize or potentially discard personal items afterward. Additional frustrations included: Charges remaining on the folio that staff verbally assured us would be comped Technical issues with the in-room movie service, which became heavily pixelated and unusable shortly after starting General cleanliness and sanitation concerns that continued to add to the discomfort of the stay To management’s credit, they did respond professionally afterward, removed the remaining breakfast charges, and added IHG One Rewards points as a goodwill gesture. However, considering the nearly $900 cost of the stay and the cumulative impact of the delayed check-in, unresolved maintenance issue, sanitation concerns, spoiled food item, and overall disruption to our family weekend, the resolution still does not feel proportionate to the experience we endured. I understand that occasional issues can happen at any hotel. However, what was most disappointing here was not just one isolated problem, but the number of significant failures that occurred throughout a single stay at a luxury-branded property. I genuinely hope management takes this feedback seriously, both for accountability and to ensure future guests and families do not experience similar issues.

Location

I needed a microwave and the fridge was packed with hotel items so I couldn’t fit any of my things in there to keep cold

Vi hadde club room og tilgang til frokost og småretter senere på dagen i loungen. Hyggelig og hjelpsomt personale. God plass på rommet og fint bad. Hotellet lå sentralt i forhold til severdigheter og strandpromenade. 20 min gange til Eaton centre og handlegater.

Overrasket over at vi ikke også kunne velge å spise på hotellets frokostrestaurant, men kun var henvist til loungen.

Location

None

everything was good.

everything seems to be very good.