Canada Lodge and Lake

The staff were all lovely and very welcoming

The lake has been drained, building works are on-going, toilet brushes left outside rooms on view, no hairdryers in the rooms and by the time you realise, no-one is on site to answer the phone to borrow one, curtains are fully open or fully closed - no option to appreciate the view without being overlooked by other facilities and rooms. Really disappointed overall. Booked for our anniversary and it was far from special. Not good value for money.

About our stay. They room and setting was lovely we couldn’t have asked for a nicer place. However with red alert weather warning and the power cut from 1am, high winds tiles falling from the roof and no heating it soon became quite a stressful stay. This through no fault of yours of course this is something you cannot control. We did become to get quite concerned as to how we would get home safety the next morning and were worried about traveling with our 6 year old son and for all our safety. This is where I became very disappointed in the service received. I messaged the out of hours number given to ask if if was possible to have a later check out due to the severe weather warning. And asked if breakfast would still be served due to no electricity, The response I got was this - Good morning sorry for the disruption unfortunately we have no power across the entire site. Regrettably we are unable to extend your check out as we have wedding guests arriving however you are more than welcome to wait out the storm in rhodris. A cold breakfast of cereal and yogurt is also available at rhodris. Please pop over to the office if you require any further information. We did go down to Rhodris. We were greeting by 2 staff member sat by the fire. Considering breakfast was between 7.30 - 10 and it was no 9.15 there was nothing set out and we had to ask. We knew there was only going to be cold items due to the electricity. We were served cereal and yogurts the yogurts were o

Hi lovely place but as we went to get in to bed we found a lot of hairs all over sheets and as a result we slept on the duvet and went to have a shower also hair all in the bath lovely place just not clean and for the money you would expect more

Beautiful peaceful perfect for weddings only I think

No staff after working hours , takeaway options didn’t deliver to Canada lodges . When we did find a takeaway we had no cutlery or plates to eat off.

Love the cabins, would be nice if there is a hot tub 😊

nice place, fantastic team

Loved it all

Nothing

Such a beautiful location to visit. Everyone was very helpful and friendly. Will definitely be booking in here again.