Hyatt Place Minneapolis Airport South

The hotel staff was possibly the friendliest I have experienced at a hotel. The room was clean and very spacious. The location to the Rail service is just a 5 minute walk which gets you to the Mall of America and all the way to Target Field. The Breakfast was the only thing I wish was better, such as being able to make our own Waffles, fresh and hot, but nothing major. I would definitely select this hotel again.

Pros: close to the airport, the front desk was super nice, the food we got from the bar was okay. Cons: this is probably the grossest Hyatt I’ve stayed at. There are stains all over the carpet, some on the couch. It’s obviously old. The mini fridge is leaking. The phone doesn’t work. The chair at the desk is too tall for the desk they have (even with the chair at the lowest height) so they just shove it under the desk so it’s almost impossible to get out without almost breaking the crappy desk. The shower is old and not appealing. My husband and I throughly checked the bed for bed bugs as this is probably the grossest hotel I’ve stayed at in a long time, luckily I don’t see any evidence of bed bugs or any bugs in the room thankfully. Conclusion: Will definitely not be staying here again.

Pros: Great pillows, friendly staff, clean bathroom, convenient location Cons: They are working on a remodel, if you get an older room it is TIRED. Rooms not very sound proof- heard neighbors (and a very loud argument in parking lot). Housekeeping tried to enter at 8 am on a Sunday (I had not put sign on door, but didn’t think I’d need it since we were leaving at 9)

My stay at the Hyatt Place Minneapolis Airport was not one I planned, but if I had to have a layover, it was the best place to be. The staff right from booking the room, to welcoming me to the hotel, to my room being bigger and quieter than expected was all exactly what I needed. The included breakfast had a lot of variety and the coffee was excellent. The price was excellent and Vick the shuttle driver provided the perfect end to the stay with his warm personality and safe driving. I would stay here again without hesitation.

Have stayed here 2-3 times now before/ after flying out of MSP. As a family of 5 the sofa bed is great for additional sleeping area. Wish the beds were Queens instead of Doubles. The beds and pillows are very comfortable. Bathroom is across from the beds, separate shower/toilet room which is nice for getting ready. Additional sink by the microwave/coffee pot. We've used the airport shuttle in the past which is great. Would recommend hotel if you are OK with double beds.

This was one of the worst hotel experiences I’ve had. We were put on a renovation floor without being told, and the paint fumes were overwhelming. The front desk staff was rude when we asked to move. The second room was dirty with hair in the bathroom, stained carpet, and damaged furniture. Completely unacceptable and not what I expect from Hyatt.

I used to love come and stay here at the Hyatt Place. Everytime manageemnt from India takes over a hotel property it goes horribly. I run away from those hotels chains. Unfortunately this has happeded here at the Hyatt Place. If you have ever stayed in a ptoperty managed or owned by Indians you know what I mean. This is my last stay.

Room not clean and had others clothes still present next to the couch in the living room area of studio suite. Rooms seemed outdated

I am very disappointed. My husband requested an airport shuttle so I could sleep in as I needed to drive 4 hours home. When he got down to the shuttle there were more people waiting than the shuttle had space for. After he was told he could take the shuttle, they then told him they wouldn’t go to terminal 1, only 2, then back to the hotel for the rest of the guests. He needed to have his bags checked an hour before, since he was traveling internationally. I then had to wake up at 4:15 to take him to the airport, so he wouldn’t be late. This caused me to miss breakfast and leave the hotel at 4:30am. Why pay for the room a second night when I couldn’t use it or the breakfast. I was running on a few hours of sleep and had to drive back to Madison after I dropped him at the airport. Horrible experience and clear signs of incompetence by the staff. We specifically requested the shuttle the day prior to avoid this situation. Definitely did not feel like we were treated as globalist members.

Not what expected. Hotel in need of a major renovation and makeover. Room was heavily worn down. So many options near the Mall of America and airport and ended up being unlucky with my choice.