Hotel Riu Plaza Miami Beach

Stopped to spend one night here after getting off a cruise, everything was nice, clean, and great service. Room wasn’t quite ready when we arrived so we took advantage of the jet ski package they offered while we waited

Good points - It’s in a great area. There is direct access to Miami Beach out of the rear hotel. The hotel has its own beach area with loungers. The beach walk outside went miles & it was lovely to walk along. It’s close to Lincoln Road which is full of shops & restaurants. Our room was a deluxe with sea view & the view was amazing. We were on the 10th floor. Room clean & cleaning staff friendly when we saw them. Bad points - We stayed during the unusually cold weather in Miami from 29/1/26 to 2/2/26. This is not the Hotels fault but we did think they could have tried to make the reception, bar & pool areas a bit warmer with heaters. It was so cold we were shivering. Similarly, the corridors & our room were very cold. We put the old blanket on our bed that was in the wardrobe & I was quickly bitten afterwards so it went back in its bag. Our room had dual sinks in the entry to the room which we felt was odd & not very hygienic as the shower & toilet was in a separate room. The rooms were not very sound proofed & we could hear the dull background voices & hair dryer of the room next door & assume they could hear us. Breakfast was not a relaxed affair. Very rushed with people being asked to quickly finish as there were queues waiting. Most of the staff were Spanish speakers with little English so it was difficult when we asked as question. That’s probably why they came across as a bit abrupt. I asked one lady where the cold milk was, she just shrugged & walked away. The way the breakfast buffet is designed is poor. It funnels everyone into a narrowish corridor sized area & we were all bumping in to each other. Oh, and the outside eating area is plagued by birds wanting food. Would I go back, probably. It’s a nice hotel in a great location. They just need to do a bit better on staff friendliness’s (that costs nothing), re organise the buffet area & do something about those pesky birds.

This was booked for us through a travel agent and have to say it was not good considering the money we paid to stay there as it was our honeymoon we wanted something a bit special. It definitely did not turn out like that, firstly we had bed and breakfast, room was ok apart from palm trees constantly brushing the windows ( it was breezy ) so kept waking you up, secondly the arctic blast that hit the states last week dropped the temperatures in Miami down to around 6-8c the hotel would not put any heat on and the a/c was stuck on cold, when asked if we could have a heat in the room they offered blankets which was outrageous tbh. Also the previous reviews were spot on about mainly Spanish only being spoken and staff not very nice. Now to the breakfast, was stone cold on both morning and we both just ended up having cereal and had to wear a coat in the restaurant as it was so cold which probably made the food cold as well. Save your money and go for another hotel if your thinking of booking this one you might not be so disappointed as we were.

I love staying at a Riu property, it is always a wonderful stay and no matter where you go you know it is going to be a great stay if you’re booked at a Riu property!

We felt our stay at Riu Plaza Miami was not worth the money. For one week, including the resort fee, we paid €2400. Approximately 90% of the staff were unfriendly. The housekeeping staff, in particular, didn't say anything when we encountered them. The reception staff could also clearly improve their hospitality. Sleeping in was hardly possible because the corridors were very noisy. In our room, one of the beds was practically unusable, it was so uncomfortable. The curtains were dirty, even with bloodstains on them. The balcony was poorly maintained, the paint on the ceiling was in bad condition, and the laminate flooring had turned green. This was our second stay here, but once again, the general hygiene and condition of the hotel were very disappointing.

We only stayed here for one night after our cruise. We had a good welcome and we got our room straight away, which was great as we had been up very early. We had some lunch from the little cafe, which was lovely! We slept well although ear plugs were a necessity. Breakfast was good, but busy. Having the room till midday was great. Then came check out. Not so great. We handed in our key cards and were then asked for the towel cards, which we didn't have. The receptionist said we would have been given one at check in, but we weren't. I said we were not given any and had only been here 1 night. He looked confused. After a pause he looked at us and said ' ok I choose to believe you." This was not very well received im afraid. I then said well whether you believe us or not we didn't have any. Not impressed. Hotel was nice but fell at the last hurdle.

I stayed in this awful hotel for 10 days, from December 25th until today. A terrible experience: the hotel is falling apart, as shown in the photos I’m attaching. But the unbelievable part is that when I asked them to turn on the heating in my room — where the temperature is below 15 degrees — they told me it doesn’t exist and that I should just use blankets. I’m attaching photos of the disgusting blankets they brought me. An experience to forget… truly terrible!

I had a good stay in the hotel RIU PLAZA breakfast and dinner f good access to Big bus and the beach sea

Great location, varied breakfast, steps from a wide white-sand beach, hotel loungers, towels, spacious rooms, ocean views.

This was our second time in this hotel. We like the location and access to the beach. The service is good. The room we were given was spacious but a bit dated. The door has a gap all around through which light and noise come into the room. Sound-proofing should be improved and a general refurbishment would be good. We had neighbours that were very noisy. The first two days some people were having a party in their room. The second two days a couple with a kid that was screaming and running around in the room. This happened also at 6AM and did wake me up. If I am on holidays and I pay over 300 USD per night, I would like to be able sleep! There seems to be a lot of people that have bad manners: screaming and shouting in the corridors and slamming doors, regardless of the time of the day.