Hotel Riu Plaza Miami Beach

The restaurant staff was snooty. The beach attendants were terrible. Beds were old and worn out. Linens were cheap and pillows were uncomfortable. Hallways were very noisy.

The hotel's location is rather remote, and the facilities are quite outdated. Both sinks in the room had clogged drains. The bathroom was large, and the entire room was spacious. The beach area was too crowded, and there was a tourist attraction nearby, making it very noisy. I wouldn't recommend it if you want a quiet vacation. The buffet was mediocre with a limited selection; although there was a discount on the first dinner, the taste was average. 酒店位置比较偏僻，设施也比较陈旧。房间里的两个洗手池都堵塞了。浴室很大，整个房间也很宽敞。海滩人太多，附近还有个旅游景点，非常吵闹。如果你想要一个安静的假期，我不推荐这家酒店。自助餐种类有限，味道一般；虽然第一顿晚餐有折扣，但味道也一般。

Really nice hotel in a great spot by the beach. The pool and landscape gardens are really beautiful.

Lovely hotel well situated along beach Lovely breakfast good selection Friendly staff Very clean and comfortable

Nice hotel and excellent breakfast buffet. When we were there we got no room service and one of the nights was very noisy, with kids running and yelling on the halls at 3 am. Not sure if this is common or if it was bad luck. Staff friendly and lovely swimming pool and beach access.

Our stay was good except one thing: the issue with the door lock. One day we had to change the key card. It was working for a little bit. But than we had to call for a service man. Apparently, there was a bigger problem. We lost an hour of our time because we didn't know if the door would be locked when we leave due to service man went to ask for help. Luckily, the lock got repaired when we came back.

We had a most enjoyable visit to the Riu Plaza recently. Our group was 5 adults and 2 kids, ages 5 and 2. We found the hotel to be clean, comfortable, spacious, and generally well maintained. It's in the mid beach area, with many restaurants within a 10 minute walk. The vibe was very international, with many languages being spoken in the public areas. I enjoyed meeting and talking to folks from near and far. As it's the middle of the school year, we didn't see a lot of kids, but ours had a great time. Reservations made sure we got the 2 connecting rooms we had requested. Staff were always warm and patient with the kids, even when they left a pile of dishes at breakfast. The hotel is across the walking path from the wide, beautiful, well cared for beach. None of us wanted to use the pool but it got steady business from other guests. Our king room was spacious although I thought the layout was odd. The drawers were in the middle of the room alongside a fridge, with the bed on one wall and a sofa opposite. The tv on the far wall was big but too far away for us to see well. Shower was huge and hot, towels were on the generous side. My husband ended up going out to get a bar of soap because he doesn't like the liquid soaps hotels provide now. But it makes sense from an environmental viewpoint, so we work around it when necessary. The room that our kids and grandkids shared was maybe 2/3 the size of ours, but between the 2 rooms the kids had space to bounce around. We booked the bed and breakfast plan and it was the right choice for us. The breakfast buffet is lavish, with items that I would classify as lunch or dinner as well as breakfast. The grands and I had the buffet dinner one evening and that worked out very well for us even though both kids ended wearing some of the chocolate fountain out of the restaurant. :-) Again, we had a waiter who was patient with and attentive to the kids. Although the hotel was fairly busy, noise levels in the public areas were quite manageable. I have 2 complaints, one easily fixable and one perhaps less so. The fixable one was the location of our room, which was adjacent to a stairwell. We had requested a room at the end of the hall, and we got one. But the stairwell is lit up at all times, and the light shone right into the bed area. I don't like closed curtains, but we had to use the lighter pair to moderate the glare. If we were to return, I'd talk to reservations about that and I'm sure they would be helpful. I've attached a picture of the view from the bed. For us, the big problem was that there is nowhere in the large lobby to eat a takeout meal. The hotel serves a sit down lunch and also has a cafe with items that can be made to eat in the lobby or take away. No other food is permitted in the lobby. I asked the cafe manager, someone at the front desk, and the concierge, and they all said that the cafe is an outside vendor and insists on no takeout in the lobby. The pool area does not have picnic tables, just the little ones next to the lounge chairs. The rooms are not set up for eating; there is no table and chair, and we don't eat meals on the bed. When you travel with kids, you're not always going to want to sit down for every meal. So this was a problem throughout the stay. The Riu is not a bargain destination; Miami Beach is not intended to be. But it was more affordable than many options nearby and we would happily visit again were we to be in the area.

The buffer was very good. The staff were extremely attentive at the buffet. The young Bellman is great. The elevators are super slow.

great location, food, Pool and access to the sea.would use again. Cheap uber ride to all restaurants and bars

Excellent stay in every respect. Will stay again. Only negative, waitress at Alligator did not speak much English, totally could not answer our questions about menu, brought wrong dressing, forgot drink, could not explain Service Charge Fee.