Hyatt Place Greenville/Haywood

The location was great, the breakfast was really good, the Staff was friendly, and the room size was great.

We travelled with our dog and all dogs are kept on the same floor, number 4. However, there should be more education around that as guests acted surprised to see our dog and some were clearly afraid of larger dogs and probably shouldn't be placed on a floor designated for pet owners. There were no instructions provided specifically for our dog as far as where to exit and so on. The elevators at the property were in need of repairs. The bathroom light and bathroom door handle in our room didn't function properly either.

nothing

We had a leak from the refrigerator when we checked in and I told the front desk, she did try and switch us but did not, she just came and cleaned the water up. I was to get points but did not. Breakfast area was not very clean and the food was always out. The room well was less than good, I was surprised for a Hyatt. No one came and cleaned the first day and no clean towels. The staff didn't really seem to care if you had a complaint. We asked for a blanket for the sleeper sofa and no blanket, I went to front desk to get it. I should have gotten some money back after the first leak incident, but did not.

Hospitality of the staff and convenience of the location as always.

The breakfast was not good, fruit was not fresh, not a lot of choices and the choices that were there were all out of what ever product was being served. Could have just had cereal if that was the case. My toilet also went out the 2nd day of my stay and because there was no maintenance onboard at the time, I had to wait until the morning for the manager to fix the toilet after a night of being inconvenienced. The manager did accommodate for said thing. The blanket on one of the beds had mold or something within. Luckily my family and I packed a heavy blanket to utilize. My stay is usually better than this at this hotel so I am unsure what happened this time.

Amazing experience from beginning to end! Special shout out to Christina and Aidan, the valet driver. Aiden was extremely friendly and helpful throughout our stay, making several suggestions and just truly interested in making our stay as perfect as possible. HIGHLY RECOMMEND staying here! The location, free breakfast and overall lobby experience cannot be beat