Best Western St. Louis Fairview Heights

Great staff and hospitality and cleanliness for a reasonable price

The entire property is under construction. Was told to swim across the street at another hotel in which they don’t own. Room smelled like mold. No hot breakfast just a McGriddle and a milk. Rooms looked nothing like the pics

Bottom floor was under construction and was unsafe and very dirty.... should never of been taking reservations.....we demanded a refund and went to another hotel.

Theyre in the middle of a remodel, so things were, lets say messy, but ive stayed here many times and i will continue to do so.

I did not get the opportunity to stay here because they are currently under repair and maintenance. The pictures that are advertised is not how it looks currently. I never received a refund from Expedia. And I have a zero/ nulled receipt from the establishment. Shame on Expedia and that condemned building.

Hotel was closed when we got there

Should

We booked at Best Western. They were doing construction so we were sent to the hotel across the street. When we got there they had no kings left (not the end of the world but the pricing seemed off) I paid for the “$50 Deposit” which ended up being a nonrefundable fee. The pool was GROSS and i’m genuinely upset for the money I paid. Definitely not what was advertised. The “Free Breakfast” was okay. Small eating area- didn’t try it honestly.

The hotel was quite clean considering they are/were remodeling. The check-in process was confusing but that was due to the construction. The staff we interacted with was polite and explained everything quite well. The pool was open and looked pretty clean but we didn't use it. The noise level was minimal even though we were right off a main highway/road. I would recommend this Best Western to friends and family.

We did not actually stay at Best Western, due to a ceiling collapse in their lobby. When we got there, we were told to go across the parking lot to Country Inn. We were told the rooms were "nicer." The desk chair, the only chair, was difficult to sit in and we weren't able to adjust it. We asked 3 times to have it fixed or replaced. Nothing. The tile in the entry way was loose. The was also an odd odor/scent/smell in the room. Very cramped bathroom. This morning, the carpet by the AC was wet. The elevator was broken and we needed assistance to get all our luggage down from the 2nd floor. Another guest & the maintenance man helped us. The breakfast was fair/good. The staff was nice, just never helped us get a chair. Oh, and the pool looked slimy on top. No one was in it that we saw. So this is a review of the Country Inn in Belleville, not the Best Western. So would probably not stay in either of them in the future.