Best Western St. Louis Fairview Heights

I was charged $25 because I came a couple hours early. Then i was charged a $50 security deposit, which I still haven't received back. Pool was out if order. Parking lot was a mess.

This may be the first comment that I’ve ever left in regard to a business’ performance, so please hope that this is taken as a literal review of the hotel. This was by far the dirtiest, most poor managed location that I’ve been in my life, and I travel for work. Please look for other accommodations if you are able. If you have a vested interest in this business, please revamp staff and do better. Honestly sad how bad this experience was.

The property was clean but smelt terrible inside the hotel. We were not informed the pool was closed until check in. They said we could use the pool at the nearby hotel (Country Inn). We went there and the pool was green, freezing cold, and had an odor. We definitely got what we paid for. Never skimming for a cheaper room again

Everything was nice, they were remodeling while my stay but overall it was nice

Well, booked this for a one night stay for my husband and daughter while our other child had a over night test in St. Louis. When my husband and daughter checked in and got to the room the bed was completely stripped bedding in the corner dirty towels in the tub and the bathroom door off the hinges. They went back to the front desk and he told the girl and she gave him another key to a different room. That room they couldn't even get into cause the keypad was busted with what looked like batteries missing. So back to the front desk and the girl gave another key to a different room which had two queen beds instead of a big king . So, he got our daughter ready to take her for a swim and the key pad didn't work for the pool and they go to the desk again and gets told the pool is out of service. The main reason they was staying here was for the 4 year old to swim but they could go to the pool at the hotel across the parking lot. Same owner So, they go and the pool is like ice cold and my daughter gets in and says it's too cold. I felt so bad for my husband if I had been there I would of been with apparently the others asking for my money back. My husband said there was several people complaining that night. Needless to say we won't be staying there again.

The staff was super friendly and the hotel was very clean.

Carpet was damp so it smelled like mildew and feet. It was supposed to be a coffee maker in room, it was not when ask still didn't get one. The pool was out , they said we can use the hotel across the street which it was cold and they didn't want to cut heat on in there. So we left early 😞

Had we not been traveling with our dog, we would have asked for a refund and gone elsewhere. The pool was out of service, which should have been made known when booking. The breakfast was bad. Just bad. Room had visible dirt on the floor and the shower was icky. Stains in the wall. Loud people at 3am and some vagrants hanging around. The front desk guys were super nice. They looked scared of the next complaint and refund request. Bless their hearts. This place was pretty gross overall.

The room we booked was not ready when we arrived at 5ish. The person at the counter just ran off and said let me check if your room is ready and was gone for some time. We either had to wait or get a double room (vs king). After 9 hours of travel we just said yes. Air conditioner didn’t really work. No parking for trailers. Not really the best western I have stayed at before.

It was good