Abuja Continental Hotel

Generally, the staffs were friendly and helpful. E.g., the initial room I was booked into was not prepared and the staff (Chimuanya Mberekpe) was apologetic and prompt in relocating me. The breakfast buffet was excellent.

Unlike the customer service received on ground, the customer service when calling from abroad is poor. The phone numbers provided on hotel website and booking.com are almost unreachable. When finally reached, the attitude is quite laxed. More improvement is required here. The hotel is quite big and it would be handy to have a map of the grounds available in each room. This way individuals do not need to rely on asking questions. Although the staffs were helpful with directions. I did not appreciate the smell coming from the drain in the steam room and as a result did not entirely enjoy the experience.

Breakfast

The waiting time before checkin

This hotel management are fraudulent for lack of a better word to use. I got to the reception with my husband, they collected payment and did not tell us that their air conditioner was not working. I had to ask why the reception was so hot before I was told. The manager on duty Joseph pleaded that by 5:30pm maximum the air conditioning would be restored. We waited till 10pm and still no air conditioner working. I couldn’t get a refund at that time and absolutely nothing was done. Imagine paying £168 for one night and we slept in heat! The room was stuffy and boiling hot. The level of deception is insane and to think this hotel management feels comfortable not refunding me my money after we checked in at 3pm and suffered overnight. Words will never explain how useless this hotel is and how pained I am about how my hard earned money was wasted all because I thought I was paying for comfort. I am bitter towards this hotel and I will never advise anyone to waste money staying here. I am simply asking for a full or partial refund.

The hotel is in an excellent location, right in the middle of Abuja. We ran a conference at the hotel, and fair play, the new conference centre is superb really well done. I was also upgraded on arrival to a suite of my own which I really appreciated. The pool area, the gym and paddle/tennis courts also top rate.

The hotel is incredibly dated, back to the days of the Sheraton Abuja, which Abuja Continental took over from a couple of years ago. While the new owners have built a terrific conference centre, the quality of the rooms and restaurants is relatively poor by comparison. However, you do see transformation everywhere, and by the next time I come here, I expect big changes will have been made.

The hotel is undergoing renovations, so some parts are newer than others. The staff, service, and quality are fantastic. The hotel has many amenities. Great experience!

The breakfast was good and clean

It was very dirty; the bed sheets were full of spots and hair. Additionally, the hotel is under construction, which caused a lot of noise. The reception staff were not honest. I wanted to book a meeting room, but they didn’t have a fixed price. Initially, they told me the room cost 1 million. When I rejected that, another staff member tried to convince me to take a better rate of 800k. Then, another staff member noticed that I wanted a meeting room, so she offered it to me for 500k.