Embassy Suites Little Rock

Front desk personnel and kitchen and dining room staff.

Swimming pool being closed for 3 days. Promising my Granddaughter she could swim everyday, not 10 minutes one day. Housekeeping did not come get dirty towels or trash after being called twice, finally I went downstairs to complain and she came up. I had also told them that the sheets had a stain when we checked in and I wanted them changed. Nothing, I put a clean sheet on top of it and went to bed. Next morning I again talked to Housekeeping and again asked that sheets be changed. Bed was made with original sheets. Kids were in the pool with no parental supervision. I was told by manager on duty that Hotel manager would call me to discuss refund.

Room was very clean and updated

Room wasn’t ready until 5:30pm and there was no compensation for the extra wait (after traveling with 4 and 6 year olds for 8 hours, we just wanted our room at 4pm). Communication that our room was finally ready was inadequate. Breakfast was trash. Not what we’re used to with other Embassy Suites. Flimsy plastic utensils, paper plates, and about half the selection. Also didn’t open until 7:30, which imo is too late

Very clean

Everything was fine

Loved the location and the aestethic of the hotel.

I can’t think of anything.

Very nice and the staff were very helpful and Friendly.

Nothing

The layout was great. Kids loved the pool.