Embassy Suites Little Rock

Great

I order mobility room bath room not safe pat for

The morning we did have breakfast, we didnt know the weekends opened an hour later than during the week, we had a baseball tournament this weekend. We got up for breakfast and found out it was an hour later than we thought because it was saturday, which i guess was a good thing because we were already downstairs when the huge line started to form or it would have taken the time we had left to eat, to get breakfast. The beds were comfortable. There was one male employee who even came up to the room to assist with the tvs not working. Also let me borrow scissors for a team gift when mine were dull. He was about the top 3 most pleasant things about the hotel.

The pool was cold and so chemically that my children didnt even want to swim after 30 min. You can also smell the pool from the parking lot it was so dosed with chlorine. As soon as i checked in and went to grab my bags, drunk parents in the lobby had 2 children under 4 run out of the hotel and into the street. I yelled out of sheer parental reaction at the kids. We paid and stayed and needed breakfast before my child hit the field in cabot, but since the weekend is an hour later than the week day, he didnt have time for breakfast sunday. The elevator broke down and fire trucks came. Atleast it was quick and efficiently fixed The wifi didnt work to hook xbox or any other thing up and kept booting my sons phone off. No room service was rendered the day after check in while we were at the field, no new towels, not laundry pick up, not trash nor toilet paper refilled. Paying for parking for a place you already paid double the price of surrounding hotels to stay at and still having to park on the side of the street or the back far parkinglot with only one front entrance should be a literal crime. When we checked in the entrance was full of vehicles. i paid the money to park for 2 nights there and literally had to wait 30 min for a cart to grab my things and had to take them into the hotel through the rain, i left to get pizza for my kids since it was the only thing open around and come back and there a was nowhere to park but a back lot off behind the hotel which was about a 150 yard walk from my vehicle, which was ok for my physically but i couldnt see this being acceptable for everyone. I paid a deposit i only got half my money back for and we only were in the room to sleep and get ready for the ballfield. we checked in at 8pm friday night and checked out 7am sunday morning. werent back at the hotel on saturday but 3pm-4pm and back at 10:30pm and showered and slept. NO mess left except the trash in cans they hadnt picked up and all the dirty towels in shower.

I liked the cleanliness, the professionalism from all staff that I seen and encountered, the rooms were nice and the just the overall ambiance.

N/A

Beds were comfortable! Staff was very friendly...especially the server Kathryn. She was so hospitable and friendly! Great choice of breakfast items too!

The price for pets...we got a room that clearly had pets before us, the room faintly smelled of dog urine.

Breakfast was excellent! I loved the made to order omelets, and the oatmeal bar.

The pool was very cold . They said it was fixed but, it was still very cold.