Hyatt Place San Carlos

Place was fine, clean and bed was comfortable. The big surprise was how nice the breakfast was. Many choices, lots of fresh fruit - not overly processed. Just much better than the majority of similar hotels

All good

The rooms are spacious, well maintained. Location is close several restaurants. Breakfast has a lot of variety of hot and cold food with fresh fruits and pastries. Staff is very friendly and helpful, especially Kim at front desk.

Nice clean new facilities. Friendly staff.

Nil

Another great stay at the Hyatt! The room was very clean, and the location is perfect—just minutes from the San Mateo Event Center. We’ve stayed here multiple times, and the staff always makes us feel recognized and welcomed, which we really appreciate. Breakfast was ready right on time in the morning, which made our day easy to start. The team here is amazing, and the EV charging stations are a huge plus for us. This has definitely become our go-to hotel whenever we’re in the area!

Great clean friendly place to stay. Paid parking not necessary plenty around the hotel during our stay if you choose not to. Staff is very helpful and assisted with all of our requests

The breakfast area was clean and bright with enough variety and quantity of food for breakfast.

We have stayed at this hotel many times and the indoor parking was free for overnight guests. There was always a sign for pay parking for non overnight guests. The last time we were there was May 2025 and we were not charged for parking. We were told by the 2 young men at check in that, "We always charged for parking."

Clean. Great breakfast but I felt customer service could improve. Also, I have a service dog and the first comment when I entered was " WE ARE NOT DOG FRIENDLY", oh did you tell us about your dog!" I did, but I dont have to advise as by law my dog can go anywhere. Then I was charged 200 dollars ( should be returned after I leave) which is a heavy deposit for a person with a service dog. The other HYATTS in the Northern CA area and around the world have NEVER EVER been so disrespectful of my service dog. She has traveled the globe with me on business. This SAN CARLOS CA management needs to train their service staff better and make them aware of the laws and needs of people with disabilities.