Hampton Inn & Suites San Clemente - Fully Renovated

It is generally pretty quiet, close to the beach and in a pretty nice part of town, Breakfast is alright - pretty average. The room floor plan is a little bigger than usual for a queen suite.

The beds are small queens and not very soft. It was annoying to have to pay $22 to park each day. The place is getting dated and worn out, ice machine broken on one floor and overloaded on the first floor runs out. Laundry is broken - they send you up the street to a laundromat. Will I stay here again? Probably not.

It was basic

That management is letting people book rooms that they know the air conditioner is not working. Just to book the rooms. This happen to me and I was very disappointed with this location and management

Clean

Hotel did not have a working ac in the room. The windows were bolted shut and management made no efforts to fix it. All the other rooms were sold out. We were offered another room the next day, after we moved all of our stuff in. The man at the counter was as so helpful, but the management did not fix the problem. The ice machine was broken on our floor and the tv did not work.

Good hotel and location. Looking forward to a facelift in 2025 refreshing the old decor. The hotel’s staff were helpful, friendly and very accommodating.

Being close to the state beach is nice. That is about the only good thing about this property. We definitely over paid for our 3 night stay here at a 1.5 star hotel. $22 a day to park on top of the $280 a night stay is ridiculous. There was old granola bars that were half eaten in the closet. 2 shower towels and crumbs in the sheets of the pullout bed. If you stay here, I suggest bringing your own blankets and linens. Not the cleanest hotel and our room key stopped working 3 times over the course of our stay. Extremely inconvenient.

The company has no transparency whatsoever. Reservation was made in early May, but I received no communication from the property. When I showed up to check-in, I was told by the the desk clerk that there was “a problem with my room,” when I asked what the problem was, she then said, “there is no AC in the room.” When I asked for a different room, she then said, “there were 4 rooms left 2?we’re taken and the remaining 2 has no AC.” Why wasn’t that communicated to me earlier, I asked? She initially offered to cancel the reservation and assist with the refund, but I told her to wait while I make a reservation with a different hotel I then ask to cancel the reservation and to process my refund, to which she replied, “I can cancel it, but you have to call Expedia for your refund.” (This after she offered to assist with my refund) I then asked for a receipt or something to signify that the reservation was cancelled and she said they don’t do that only after my husband told her that they (the hote) was horrible and proceeded to start a Yelp review did she printed a cancellation receipt

Good location, big rooms, decent breakfast. In process of remodeling.

Carpet had rotten odor in hallways, hate to pay for parking, need hooks in bathroom. Full Beds too small to share.

No ac no towels no tv in 2 nd room

Unfortunately, when we arrived after 11 p.m. from the airport, the person in front of us at the counter was informed, along with us, that we would not have rooms with air conditioning. We were booked for 5 days, and that was concerning, though and since we paid through Expedia, the hotel told us the only thing they could do at that moment was to comp us the parking fee of $20. We had a fan in the room. Next day, we inquired about getting another room and were told that it would have to be a downgrade, which we really couldn't do with 3 adults in the room, so we contacted Expedia and requested to shorten our stay to 3 days, which was accomplished by standing at the desk to facilitate the communication between Expedia Rep and the hotel. Expedia refunded the last 2 days and the hotel comped the second two days of parking. There were issues with the pull out sofa, which we decided we could not use - the sheets were dirty and the mattress was not good. Otherwise, the room was clean, the staff cleaned daily and the breakfast good. When we looked online, we discovered that there have been 2 rooms for up to a year without air conditioning based on other reviews and we were the unlucky folks who go to the hotel too late at night a drew one of the rooms. The last night we were there, the temp in the room was 79 degrees. If they could just fix those rooms, I think the overall stay would be fine.