Spark by Hilton Matteson Chicago I 57

The property was center to mostly everything---....first night--a couple was arguing very loudly --for about 4 hours--called manager--taken care of expeditiously. Young man playing music very loudly in his car Elevator floor --not clean Lock on hotel room could be reinforced--a simple chain on door

If I could rate zero stars, that’s what this would be. Please, do yourself and your family a favor and avoid this property at all costs. Staff is TERRIBLE and refuses to assist their customers. Room felt damp. Blankets were grossly stained. 2 pillows per bed and refused to give us more nor would they replace the stained blanket. Front desk argued with us about having a microwave in our room and wouldn’t let us use the one on the main floor. And the best part is that my daughter forgot her clutch in the room with her keys. She noticed this after we got back to Michigan following a 5 hour drive. Called and they refused to mail it so she took the 10 hour drive back. When she got there, they refused give her her items. She had to call the police to get her wallet and keys back. THIS PLACE IS TERRIBLE!

The front desk worker who checked me in was amazing and had a great personality. The room was very clean and relaxing. I just really enjoyed the comfort and I will definitely be back.

We requested and was granted early check in at 2pm. But when we got there. They said we had to wait until checkin. Which was at 4. We checked in almost 3pm. Wasn’t happy at all about that. Initial staff was very unhelpful. Secondary staff was more accommodating.

friendly service

Rooms repainting

I picked this place after accidentally booking a reservation at the Hampton for the wrong date. The main reason why I picked this place was 4.1 stars. Boy, do I feel stupid. First off, the main floor is just musty. I thought it was someone's BO and wrote it off as such. The room...I almost went home after seeing it. It looks run down (the webs/dust in the corners of the ceiling haven't been cleaned in god knows how long), the hard floors were somehow greasy from the cleaning supplies (I never let my bare feet nor socks touch the floor or carpet), and there were stains on the sheets and blankets. I slept in my clothes on top of my hoodie (I did not get under ANY covers) and thankfully didn't get any bedbugs and didn't see any roaches throughout the night. The shower and toilet seemed clean and fine but that's just about the only positive about my room. If you have ANY other place to stay, stay there...not here. Some friends of mine booked across the way at the Quality Inn and despite the horrid rating and reviews, their rooms were much better than mine.

Elevator wasn’t working when we arrived. The back door was open lock was tampered with preventing it from locking leaving access to the hotel for anyone without having to go past the front desk.

No beach area, room was leaking in the middle of the night . The elevator was broken the night we arrived. This property doesn’t give vacation vibes at all. The restaurant we tried were not that great

The rooms were very much outdated. The curtains were old and had mold spots, thd carpet in our room was damp and smelled, the walls had previous water damage and there was mold on the wall near the vent exchange plus it looked like it had never been cleaned. The bed springs poped everytime you and moved and the bathtub rocked forward. The door to the room stuck and to top it all off the elevator quit working also while there. I dont see how this hotel ever got a star greater than 2. The staff was even useless. At checkout was told they coukdnt even orovide us with a receipt since we booked our roons through a 3rd party. Which is mighty strange since we questioned the front desk why we boojed 2 of the exact roons but were charged different amounts for each