La Quinta Inn by Wyndham Chicago Willowbrook

Upon checking in my room was quiet. The bed was comfortable too. There was little to no highway noise, which is pretty rare. The amenities are a little sparse but the price was right so it was a great stay. Some of the decor is outdated in the common areas. Looks like hotel is remodeling in some areas.

Reserved 3 rooms for One night. One of the rooms had mold in the bathroom and the heater didn't work (in January). Got a new room, but the new room has mold as well. Everything else was perfectly fine. The other two rooms were fine. The staff moved us to a new room with no issues. Breakfast was good. But mold in 2 different rooms in unexcusable.

This hotel was truly gross. Within minutes there was a banded cockroach climbing the wall, multiple splatters of some kind of liquid on the wall and a white substance on the curtains, Ugly orange shower curtain that looked as old as my grandmother, the furniture was banged up exposing the bare wood underneath, Tiny blood spots on the sheets made me think the hotel definitely had a history of bed bugs!, Sheets were stained. I looked behind the headboard & was so sorry I did - it was absolutely disgusting...hair, lint, looked as though it had never been cleaned. Phone, alarm clock and other surfaces appeared to have not been wiped down in a long time and had a dirty residue on them. There were not enough towels in the room (only 2 small bath towels that did not cover my body when wrapped around me & 2 thin washcloths). We asked for a renovated room, and although the shower curtain appeared new, that was the only thing that presented as clean. I did not feel safe or clean here. Never again! And I paid $88 per night. I WISH I COULD GET A REFUND. I regret I did not pay more money to stay at the Hampton Inn!! I was completely misled by the reviews. :(

☣️⚠️ BEWARE!!!!!! 🛑 WARNING!!!!! CAUTION!!! I literally got ROBBED of all my money at this dump of a hotel and when I protested being stolen from, the hotel called the police on me and had me removed.... All of this on Christmas day! The perpetrator was manager Sunny Reddy. He DRAINED my bank account dry! He kept LYING to me staying my card was declined. He repeatedly instructed me to insert my debit card and enter my pin. He repeatedly LIED stating my transaction was declined. I saw CLEARLY, the screen said APPROVED and REMOVE CARD. But Sunny kept saying it was declined. I told him that this is NOT TRUE. He kept ORDERING me to put my card back into the reader. I REFUSED and told him that I would check my bank account to see how many transactions he had taken out. After checking and showing my bank transactions to Sunny, he insisted that I still put my debit card back in. Then he proceeded to state that if I got charged AGAIN, he would PERSONALLY give me money out of his own pocket. While making this outrageous promise, he patted his back pocket area where his wallet was.... As if to assure me that if he ran my card again and I got charged, he would PERSONALLY give me cash out of his own wallet. YEAH RIGHT!!!! Are you SERIOUS?!?!??? What a LIAR! What employee gives customers money from their own wallet???? Since Sunny had already run my bank account dry, there was no way I was going to put my card back in and run up insufficient funds charges from my bank. I REFUSED to keep paying room deposits to Sunny!!! He then gave me the run around for 15 minutes, pointing to the hotel policy on smoking and pets, telling me to carefully read it.... and then telling me I need to give him FIVE MINUTES TO EXPLAIN WHY HE WAS DRAINING MY BANK ACCOUNT DRY! Really?!? You want me to give you five more minutes of time to explain why you're STEALING from me?!?!? Sunny's illogical nonsense made me feel like I was in the twilight zone!!! After I said ENOUGH is ENOUGH!!!! Sunny proceeded to call the police on me and have me removed from the property. The police asked him, since he already had my security deposit money, if I could be checked in, but Sunny refused and said he reserves the right to cancel my PRE PAID 2 night room reservation. Now I won't see a refund on that for who knows how long and Sunny had drained my account dry and now I have NO PLACE to sleep .. on CHRISTMAS of all days! Needless to say, I am HOT. And absolutely DISGUSTED and I am AFRAID to ever stay in an Indian owned SCAM hotel. Also the name LaQuinta and Wyndham have left a bad taste in my mouth and I'll not ever stay with them in the future. My friends and family and circles will be WARNED about this FRAUD and THEFT. I will also be sending this review to the board of Wyndham so that maybe they will put out an APB to Indian hoteliers that we Americans are SICK of your SCAMS! Thankfully I scrambled and was able to get a room at the DoubleTree! WOW! Night and day difference. The hotel front desk agent was absolutely professional and had me checked in in under 2 minutes. It was a breeze! She was friendly and kind. Treated me right. Doubletree smelled so nice and was so clean UNLIKE la quinta Wyndham Willowbrook! Dear reader, do yourself a huge favor, book anywhere else and if your fool enough to stay here, don't say I didn't warn you! That breakfast area looks like roaches are going to come crawling out from under the waffle mix. No thanks! Do me a favor and hit the like/thumbs up button on this review if you wont permit Sunny LaQuinta to rob you!

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Location

Bugs Mattresses needing replacement Fridge and microwave poor condition

Everything clean , nice and organized! Beds are comfortable… nice place to stay

They were much more courteous and helpful..

Very helpful to my needs. If I needed anything, they were there to supply it.

Elevator didn’t work Ice machine on 2 nd floor was broken No appropriate coffee in room Difficult to understand some of the staff Cleaning gal was very hard working and polite Soft beds and nice sheets Nice pictures on the wall and excellent mirror TV level. To low Eggs are terrible Great price But this time below your usual standards