Shilo Inn Suites Hotel - Bend

Loved the hot tub room on the river, great little back porch for morning coffee and geese watching. Will be back

None of the rooms were clean and ready to check in time. While I was checking in in the lobby, multiple people came in that said when they were given their room key and went inside, they were still dirty with other peoples belongings in there. I asked the staff to show me a couple of rooms before I checked in because of this, and when we entered the rooms, one had construction equipment in it, one had severely bubbled up carpet with stains everywhere, one the white sheets and pillows weren’t even white they were brown or gray stained. I went back to the lobby and canceled my reservation so I could go somewhere else and while I was in the lobby, another customer came in because they found bugs in their couch. This property is very poorly taken care of, and I do not suggest staying here, especially if you have a family.

Good location good price good food nearby, I would go again

Good location, however the property is old and falling apart. We had stains on our walls and floor. Holes in walls. Ran out of toilet paper day 1, no back up rolls. Towels were old and stained. Just not what it used to be.

So many stains on the carpet gives a not clean feel once you walked in. The little spider and other dead nats on the bathroom counters also gave a when did they clean this room last feel.

Homeless person at rear of property. We were told they world encourage him to move on.....

The rooms, facilities, etc. need some serious TLC. The celing in our room was water damaged and the plaster was cracked and peeling right above the door to the room. On the other hand the staff were friendly and helpful, but not overly friendly, and the new hotel restaurant (an indian restaurant) was really excellent and very reasonably priced for their dinner buffet. This place would be really incredible if they could get everything repaired.

Our room looked like it had puke stains all over the carpet and like it freshly happened. Every thing in our room was outdated and not cleaned properly

Room cleanliness wasn’t great. We found spiders and a bug in the bathroom. No towels were provided besides two small hand towels. When we asked for towels at the front desk, they acted surprised to hear this. However we hear other guests ask for towels as well. Plus other reviews show this is a regular occurrence. The shower had hair and the previous guests’ soap still.

Sheets were stained and there were spiders in the room. No cups for coffee.