Shilo Inn Suites Hotel - Bend

Spent $500 on two nights. The room was disgusting. Sheets dirty, old food from previous stay in fridge. The room infested with spiders I killed over 15 large spiders. Very dated and just overall dirty. I’m glad all I did was have to sleep there. But also barely slept due to conditions and making sure kids would not wake up with a spider bite.

This was a joke. The room was spacious, as described for a King Suite with Kitchenette, but here were no towels. I called down, stating as much and requested some, which never came. We went to dinner without so much as a washcloth to wipe our hands on, wehn we hadhoped for a shower. When we got back and stopped at forn tdesk, they gave us a plastic bag with 2 awful towels and 2 handtwoels, no washcloth or floor mat. The towels were gross, thin, dingy, scratchy. As for the kitchenette, it was nice enough, but didnt have so much as a plastic cup for the coffeemaker. There was one saucepan and lid, and that was it. no utensils, no plates, no cups, no napkins. What a joke. Awful and not even a sincere apology for any of this. Hard Pass.

In general the property is dated and poorly maintained. Our room still had trash in it from previous guests. TV would flicker and die. Staff had trouble checking us in. First they gave us keys to a room with other guests already in it and then the replacement room had not been cleaned. The room we ended up staying had comfortable beds and good water pressure but those were the only perks.

The room was the worst I've had in 15 years. Overly deodorized, the smell was gagging. The carpet was damp and gooey, no art on any wall. Crappy furniture. Yikes. We asked for another room and was denied.

This place could be so cool the way its set up, kind of like big cabins on the river, but it needs some maintenence and a little remodeling for sure. Rooms could definitely use some updating and thoroughly cleaned! We had zero towels in our room and then were only given 2 bath towels when I went to get them. Went to use the ice bucket and it had a beer can and popcorn in it and the lid looked almost moldy.

Had to stay on the third floor with an Alter-Abled 4A parent, asked for any type of room change, and none were offered. It would have been fine if there was an escalator, but just a stairwell with a ripped carpet on the first level

Extremely dirty. Should be investigated as a crime scene. Nasty.

When we got into our room, there was a used loofah and a half-empty body wash bottle in the shower, indicating the tub had not been cleaned between guests. There were 4 towels in total in the bathroom - 1 was damp and 1 had a large brown streak across it. Again indicating the bathroom wasn’t cleaned between stays. The shower curtain liner was black with mold so much we didn’t even touch it, just showered with the liner open. DISGUSTING oversight. The room had old, stained carpet that made the entire room feel of stale cigarette smoke. The furniture was dusty, and there were big cobwebs in every corner. We would never stay here again.

Bend is expensive in the summer, let’s start there! The staff is great, kind and quite helpful. The location is convenient and centrally located. The rooms are spacious. The furniture in the living quarter was very old and antiquated. The hideaway couch/bed was extremely broken. The seating was mismatched and old. This place screams 80’s shabby, shabby. The lighting is poor but the kitchenette had good lighting. The towels were thin and didn’t dry well after a shower (I uses two towels). However for the price and area it checks off the boxes. I wouldn’t bring my family here but for myself it hit the requirements: bed, toilet, shower!

The property was old, no elevator and had to walk. 3 flights of stairs. There was no toilet paper in the room, not towels, washcloths or hand towels. The room was dirty and didn’t look like anything was being taken care of. Not worth the money