Shilo Inn Suites Hotel - Bend

This was a decent property for the price and considering we booked late.

The place was so dated as to be uncomfortable. Cigarette odor, stains, and 1970s decor. Time for a total overhaul

The room was absolutely disgusting. We spent the first half hour after arriving, getting rid of GIANT flying insects from the room. Carpet was so loose and messed up that It's a tripping hazard. The couch was so messed up you couldn't even sit on it. No blanket on the bed. And the random dishes in the cupboards were broken, dirty and smelled terrible. The whole place was super gross and had a bad smell. But It was late night and most of the town was already booked so we decided to stay. Never again.

The room was so outdated and dirty it needs to be out of commission. They won’t even post a picture of a king suite online. Smelled like cigarette smoke, a used floss pick on the floor, and the phone was disconnected. Motel 6 is nicer. The nice woman at the front upgraded me to a bigger room after I complained of how gross it was. The bigger room had a toe nail and sunflower seeds on the carpet. Wall paper ripped, couch ripped up, and just as outdated. Very disappointing for how much I spent per night.

Got to our room and the AC wasn’t working. The bathroom door would not close. Room smelled weird. Called and talked to the front desk. He said no problem we can switch you to a different room. Switched rooms, A/C worked fine. Bathroom door shuts. Getting ready to go to sleep and someone tried our door. Place is a bit run down. Staff were nice and helpful. I wouldn’t go to this one again.

I very much disliked the room we were booked with. It just wasn’t what I had expected from the online overall look and biking experience. But they had a one up and took care of me when I came back for accommodations that better fit my needs. The gal at the front desk (Crystal) really stepped up and handled our booking with professionalism. I recommend this hotel for the price, convenience and accommodation. But I would double check on quality.

The few people were very nice, however, there was no one to clean the rooms. The pool, etc, was literally FOUL! When calling the front desk, although someone listens to the request, like towels, garbage collection, new sheets, nothing was done. We were there 4 nights.

The room was really run down and deep dirty. Though the bathroom and bed were clean. None of the outdoor lighting was on on 11:30pm when we got back. Stairs to the second floor and upper hall was all very dark and felt unsafe (for tripping).

Went in to prepay at 130p.m and get all the paper work completed. receptionist said to come back at 3 and my room would be ready. I came back at 3 and she said no it will be done by 4p.m i drove around came back at 4p.m .. my room still wasn't ready. I didn't get in my room until almost 5p.m i asked what was talking so long and apparently there weren't any clean hand towels.. WHAT?! I wasted 5000 dollars in gas driving around for hand towels. Anyways i got in my room with no hand towels which are clearly super important but they let me in anyways. My room was fairly clean until i spilled my soda, which i couldn't clean up cause i had no hand towels to do so.

The room came with a kitchenette with no utensils whatsoever, I mean nothing, however there was one pepper shaker and that was it, no salt shaker just a pepper shaker, nothing at all. The bed didn't have a blanket so I searched the room and found one in the top dresser drawer and it looked like it was 15 years old with frayed edges, the main pool was closed and the surrounding area looked like a jungle. The inside pool had a oily film over it and the hot tub was not heated, the fitness room wasn't fit for fitness and overall the property was run down and appeared not to be maintained very well, lots of differed maintenance. We stayed for one night so it was okay, wouldn't stay there again. At one point in time in history this place rocked.