Shilo Inn Suites Salem

Unfortunately after booking months in advance, we got a call from the manager two days before our trip saying there was a "computer glitch" and there were no rooms available to us. The manager did offer to transfer our reservation to another property. However, that property was in Beaverton, an hour away. As compensation they would provide dinner vouchers for us each of the two nights. However, upon check-in we found there was one voucher for one dinner on one night. Our follow-up emails were not returned. The hotel where we did stay bent over backwards to help us out and definitely earned our future patronage. So although there were partial attempts to correct the error, we can not recommend this property based on our experience.

The property is under renovation. That was not disclosed. The fire alarm went off in the middle of the night.

I’m just letting you know that your rooms are not worth the price. Very very dirty. I couldn’t even leave my socks n shoes off since the floor made my feet very filthy. The couch had the cushions flipped upside down cuz the correct side looked like it hasn’t been cleaned in months. I will never ever stay here again

A lot

We had booked a room at Shilo Inn, Salem OR several months in advance, only to have them call the day prior to arrival that they could not honor our reservation. They offered an alternative in Beaverton, OR, which would definitely not work for us. So, I would absolutely suggest not planning to stay there!!!! This caused us a lot of grief.

Clean rooms friendly staff nice size room

Pool and hot tub were not available.

Lady at the desk was very friendly

I was charged twice for this stay. Once from the hotel and from Booking.com

Customer service friendly service.

Still under renovation.

Friendly staff

No breakfast