The Pavement Palace

Quirky, very comfortable and perfect location

We loved absolutely everything. Location was wonderful, it was a clean space with everything we needed to settle in after a long day of travelling.

N/A

Very quirky had everything we needed

Rooms a little dark maybe if the sun had appeared that would have made a difference

It was an excellent location, in the centre of the town. It was close to amenities - restaurants, shops , attractions . The apartment was clean with amenities , the host had clearly thought of our comfort

location is fantastic. Very helpful host would definitely re book again.

havent really got any complaints

Perfect location! Outstanding accommodation! A classical, peaceful design.

The pavement palace is situated in the heart of hay on wye so perfect position to sight see, walk, eat out and shop. It’s a quirky property at the back of an antique shop and covers 2 floors. You go through a passageway to enter the property. There are no lights so you may need the light from your phone to find the key hole . There is a well equipped small kitchen (with washer & dryer) and bathroom downstairs . You have to step into a high bath for a shower so people with poor mobility may struggle as there isn’t a pull up bar to help you in. There are steep stairs up to a lounge and bedroom with a tiny toilet. The bedroom was nicely decorated with a really good sized bed and skylights so nice and bright. The upstairs toilet I’m guessing was a cupboard think mrs browns boys. It’s functional but if we used it we kept the door open as it’s an extremely little space. The lounge is large with low beams and a wood burner, there is a dinning table to seat 4 and a futon that pulls out to a bed with large 3 seater sofa . The lounge is situated at the front of property and you can see the clock tower, bakery and other shops from the front windows. The property is fine for a couple or 4 ladies sharing but 2 couples would struggle for space and privacy. The decor is cute and accommodation fine for a weekend away. The bell tower does chime a lot but we thought it was nice and it’s not like Big Ben so it’s a low chime. The passage to enter the property really needs a light as it’s spooky and you can’t see the keyhole. The kitchen had open food left in cupboards and dried up coffee I’m not sure If this was left for us or just forgotten but it would have been nice to have unopened sachets of coffee, sugar, tea & milk as pavement palace is a luxury accommodation a small welcome baskets would have been nice. The toilet upstairs is tiny and claustrophobic but clean and usable . We paid extra for the bed settee in the lounge as we there was 4 ladies sharing .

James the owner contacted myself when we booked the accommodation through booking.com to tell us there was an extra fee for the 2 extra guests and would we be happy to pay it. We said yes and he said he would adjust the fee and we had till March to pay (as with booking.com normal procedure) The full payment came out of my account and I had a confirmation email stating I’d paid in full for four people so when we were on are way to hay on wye our day of arrival I was shocked to receive a personal message ( not through booking. Com) off James to ask for us to leave £120 cash in the kitchen for him to collect and it was the extra charge for the 2 extra guests. We were thrown by this as we had paid booking. Com in full for 4 guests also to be asked for cash and messaged privately on my personal number made us question this charge! When we contacted booking. Com they told us not to leave the money and we had paid in full. We did not leave the cash for James and If we had if we would have had no evidence or proof of payments. James had requested the money again the day after we came home and I sent him the booking. Com screenshot confirming we had paid and not to leave any money. James has apologised and offered a discount on another weekend but we won’t be going back . This spoilt our weekend away for my sisters birthday as we spent holiday time going through prices on websites contacting booking. Com and stressing about the extra payment and a confrontation with James had he turned up for the cash as first arranged. Luckily he didn’t get to collect it before our break finished as we would be out of pocket with no proof. Although booking.Com did come back to us very quickly we have questioned how many guests before us probably paid the cash without questioning meaning they would have paid twice and as of yet booking. Com have not commented overall our stay was lovely but the money situation really did ruin our stay.

Great wee place to stay for a few days in Hay-on-Wye. No negatives to say about it.

Super comfy super kingsize bed. Unusual and quirky accommodation which was great. Lots of information and interesting reading matter about Hay-on-Wye provided. Lovely bathroom. Everything you could need for a great stay in Hay. We saw a band (Very Santana) at the Globe Theatre in Hay, which was a great venue (and the band were brilliant). Good recommendations provided by our host for places to eat.

Beware if you are a very light sleeper - the clock tower in the centre of Hay strikes very quarter hour, even throughout the night.