Howard Johnson by Wyndham Merrillville

Terrible

Outside needs work like everyone says. Inside wasnt bad, but the AC was either off or broken for sure. When we got to our room, it was so hot. We turned the AC on right away but it never really cooled down. Bed and sheets were clean, floor didn't feel great but bathroom was clean. Fridge was broken, had to ask for hair dryer, there was no iron. Asked for one extra pillow and there were none clean. Breakfast was fine/very basic. Didn't swim as the hours

The elevator was broken when we arrived. We have an 11 mo old baby, so we have a stroller, as well as luggage for our children and ourselves. The hotel staff gave us a room on the first floor. Immediately after arriving in the room, we saw a massive spider on the floor. About an hour later, we saw another one. Then we saw a third and fourth one on the walls. The wall behind the toilet had black mold. The remote control for the TV did not work. The floor was absolutely filthy. Our baby’s feet, hands, and legs were covered in dirt. We requested a new room at 11:00pm and the staff was very accommodating. They gave us a new room on the second floor. We no longer had the issue with spiders, and the room was slightly cleaner. When we brought the kids to play in the pool, it was way too cold to swim. They both got out shivering. There were broken railings in the pool area. The breakfast was good. Waffles, eggs, sausage, yogurt, coffee, cereal, milk, and orange juice were the options.

Dirty, rundown and not a comfortable place. Didn’t end up staying and unfortunately still paid for it.

You know exactly what happened and how dirty your place is

safe and natural environment.

Absolutely horrible experience at this property! The room had broken glass, the fridge was filthy, the swimming pool was full of insects, and even the breakfast area had insects. I had my 2-year-old child with me, and it was completely unsafe and unlivable. We had to check out immediately and find another place to stay, costing us extra money and stress. On top of that, we had to throw away $50–$70 worth of food because the fridge was unusable. I booked this place through Expedia, trusting that it would meet basic safety and cleanliness standards. Unfortunately, it was a total disaster. I would never recommend this property to anyone, and I strongly urge Expedia to remove it from their listings.

Hotel is in poor condition. First arrived was given a key that didn’t open door. Had to return to front desk and be given another room. Once in the room no microwave was there and the tv didn’t work. Had to return to front desk to tell them that the tv didn’t work as there was no phone in the room to call the front desk! Pool was closed! Elevator was out of service! The hotel breakfast was doled out. I asked for more bagels and they brought out 3! The hotel gets a zero! We will never return again!!!!

There is a huge difference between the pictures and reality. Need to improve a lot on cleanliness, service and other things.

The outside of the location looked horrible and almost abandoned. It can't be hard to get a landscape company to come take care of this. The staff on the inside were friendly. There was a construction company working on certain rooms thru the hotel. Not on areas but rooms so the room next to you or across from you maybe getting work done. This is stupid because you assume that guest are not sleeping thru the day and thats not true. The room i was in looked like it should be on the list to get worked on.