Best Western Benton Harbor – St. Joseph

You get what you pay for here. We stayed multuple nights and the breakfast was the same everyday. The bed was firm but there was a variety of pillow types so that was nice. Not in the best area but you are surrounded by several types of stores and food places.

Everything

Excellent

Friendly and good location.

Shower needs shelf for soap and shampoo. Also another safety bar would be good to insure that one does not fall.

waffles were great, and so was the sausage. Nice yogurt selection. The bacon this morning was way too thinly sliced and overcooked, though.

A musty smell in my room.

Great room, unbelievable price and Pool and hot tub was amazing. Apple Bees only 3 block walk

Clean rooms, excellant staff and safe area.

Parking was plentiful, The check in was smooth. The staff efficient and pleasant. The lobby clean. The kitchenette / dining area very tidy. The luggage carts however were unstable on the hanging rods. The pool area fine but water full of bugs. And leaves. Sort of normal I guess. However, the exterior was a work in progress. Walls and paint scraped as if for repainting and repairs never finished. The effect was the place felt shabby. The complimentary breakfast options were plentiful and the food actually tasty, but the layout and flow was very awkward … the plates and cups were in the middle of everything instead of at an end. The staff member was tidy and efficient, and smiling. Very pleasant gentleman who deserved better than the brat who repeatedly spilled cereal, with no intervention from parents. The only truly unfortunate thing was the condition of the floors. I took my shoes off, in the room, and within minutes the soles of my feet were black. Then same with my slippers. I ended up washing the bathroom counter top to get rid of thick dust on the backsplash, and then the bathroom floor with cleaner I always carry. The rag I used was black when I was done. Not even multiple rinsing with shampoo helped. And we discovered something was wrong with the faucet. EVERY time we used it, the countertop flooded with a puddle… despite being very careful about turning it off. People get high marks, facility needs work.

This hotel is perfectly placed near shopping, restaurants and things to do. Hotel was clean and comfortable. Staff was nice as well.