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9 / 10 Guest Rating

Serenity Hotel Boutique by Alsol

Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720, Playa del Carmen, MX

Serenity Hotel Boutique by Alsol - main view

About the Property

Experience a tranquil getaway at Serenity Hotel Boutique by Alsol, the perfect retreat nestled in the heart of Playa del Carmen.

Recreation Amenities
Dive into relaxation at our stunning outdoor pool or soak up the breathtaking views from our rooftop terrace, ideal for unwinding under the sun.

Gourmet Dining
Savor culinary delights at our on-site restaurant or indulge in room service for a cozy night in. Our bar and poolside lounge are perfect for enjoying your favorite drinks while mingling.

Comfort & Connectivity
Stay in one of our stylish 30 air-conditioned rooms, equipped with modern amenities like iPod docking stations and LCD televisions. Complimentary bottled water and reliable Wi-Fi keep you refreshed and connected throughout your stay.

Don't miss out on an unforgettable experience—book your stay at Serenity Hotel Boutique by Alsol today!

Facilities & Amenities

Terrace
Luggage storage
Designated smoking area
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Front desk (limited hours)
Pool umbrellas

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 8:00 AM to 7:00 PM.Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-out is available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

One Bedroom Suite - Photo 1
One Bedroom Suite - Photo 2
One Bedroom Suite - Photo 3
One Bedroom Suite - Photo 4
One Bedroom Suite - Photo 5
One Bedroom Suite - Photo 6
One Bedroom Suite - Photo 7
One Bedroom Suite - Photo 8
One Bedroom Suite - Photo 9
One Bedroom Suite - Photo 10
One Bedroom Suite - Photo 11
One Bedroom Suite - Photo 12
One Bedroom Suite - Photo 13
One Bedroom Suite - Photo 14
One Bedroom Suite - Photo 15
One Bedroom Suite - Photo 16
One Bedroom Suite - Photo 17
One Bedroom Suite - Photo 18
One Bedroom Suite - Photo 19
1/19

One Bedroom Suite

1 King Bed and 1 Double Sofa Bed603-sq-foot room with city views Layout - Bedroom, living room, and dining areaInternet - WiFi 50+ Mbps Entertainment - 50-inch LCD TV, digital channels, and iPod dockFood & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea makerSleep - Premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and towelsPractical - Safe, iron/ironing board, and laptop workspaceComfort - Air conditioning and daily housekeepingNon-SmokingRoom/bed type depends on availability at check-in

56 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningFan

One Bedroom Suite

Non-refundable
Room Only
20% OFF$111.94

$89.55

Includes taxes & fees
Deluxe Suite - Photo 1
Deluxe Suite - Photo 2
Deluxe Suite - Photo 3
Deluxe Suite - Photo 4
Deluxe Suite - Photo 5
1/5

Deluxe Suite

1 King Bed269 sq feet Internet - WiFi 50+ Mbps Entertainment - 50-inch LCD TV, digital channels, and iPod dockFood & Drink - Room service (limited) and free bottled water Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and towelsPractical - Safe, iron/ironing board, and laptop workspaceComfort - Air conditioning and daily housekeepingNon-SmokingRoom/bed type depends on availability at check-in

25 m2
Sleeps 2
1 King bed (151-180 cm wide)
Amenities
Safety deposit boxTVTelephoneAir conditioningFanPrivate bathroom

Deluxe Suite

Non-refundable
Room Only
20% OFF$98.4

$78.72

Includes taxes & fees
One Bedroom Corner Suite - Photo 1
One Bedroom Corner Suite - Photo 2
One Bedroom Corner Suite - Photo 3
One Bedroom Corner Suite - Photo 4
One Bedroom Corner Suite - Photo 5
1/5

One Bedroom Corner Suite

1 King Bed and 1 Large Twin Sofa Bed689-sq-foot room with city views Layout - Bedroom, living room, and dining areaInternet - WiFi 50+ Mbps Entertainment - 50-inch LCD TV, digital channels, and iPod dockFood & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea makerSleep - Premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and towelsPractical - Safe, iron/ironing board, and laptop workspaceComfort - Air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNon-SmokingRoom/bed type depends on availability at check-in

64 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningFan

One Bedroom Corner Suite

Non-refundable
Room Only
20% OFF$123.7

$98.96

Includes taxes & fees

Guest Reviews

9
Exceptional107 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the comfortable stay.

Categories

Cleanliness8.5
Service8.5
Location9.5
Room Quality9.5
Amenities9.0
Value for Money9.0
Food and Beverage8.5
Overall Experience9.5

Select topics to read reviews

M
Megan
Verified booking
partner
Standard Room
Stayed in Jul 10, 2025

"Good"

4.0

The pool bar was generally unstaffed, no idea if there was food available up there as well. The restaurant staff completely ignored us when we walked in, so we left. When we checked in, I was told breakfast was not included with our stay (even tho I had purchased a stay with breakfast) and I was urged to pay separately for that, I declined and then was told that ‘they forgot, and breakfast was included’. This property has lots of potential but the staff seem unhappy to be there and the attempt to scam upon check in was disheartening.

Helpful?
K
Kelly
Verified booking
family
Standard Room
Stayed in Jun 26, 2025

"Good"

2.0

Very poor customer service! The Expedia add says breakfast included but they would not give it to us even after I gave them the internet post! Hotel under construction and constant jack hammering!

Helpful?
A
Andrew
Verified booking
Standard Room
Stayed in Jun 20, 2025

"Exceptional"

10.0

Great stay in Playa Del Carmen. This hotel was close to 5th Ave and quiet and comfortable. Would definitely stay again.

Helpful?
E
Edy
Verified booking
family
Standard Room
Stayed in Jun 4, 2025

"Exceptional"

10.0

Muy buen servicio en general

Helpful?
K
Karen
Verified booking
family
Standard Room
Stayed in Apr 26, 2025

"Exceptional"

10.0

Excellent

Helpful?
R
Roger
Verified booking
partner
Standard Room
Stayed in Apr 17, 2025

"Excellent"

8.0

This is on the edge of the developed North side for that reason it's quite other than Friday nights when there's a club night at the roof. If you arrive Friday you'll hear it even blocks away but you would be so tired anyway it's ok. Rest of the time is quiet and lovely as it's not as much traffic. Super convenient wirh Selecto super market close by and a very nice bakery right across the street. Calle 38 was also by far the easiest to walk up and down between 5th and the local hub 30th for a real authentic experience. If you want do the beach club they are associated with Martina beach club so you don't have to pay for the chair. Only credits for drinks and food. The hotel also gives you beach towels if you want to just go to the beach. Which is super convienient with public access again on 38th. Just grab a towel and head down after 2 as there's large shade by the entrance left and you don't need to rent umbrella. Also at the entrance is an OXXO so you just need to buy a cooler bag to keep your drinks cold. Note about playa. At the ado station you'll pay about 150 peso for taxi. Or use the radio PDC app. But you'll have to go a block away and put in an address of where you are to get pick up as it isn't allow to pick up at the main roads. It's 75pesos instead to travel between ado station to this hotel. Over we like the hotel because it was quiet. It's a bit far if you want to be in the center of the action but we didn't care to do that much

Helpful?
V
Verified traveler
Verified booking
Standard Room
Stayed in Apr 15, 2025

"Will stay there again "

10.0

We got one that’s set up like a one bedroom. Kitchenette, nice dining table and sofa in one space separated from bedroom and bathroom.Clean and quiet. Nice staffs.Don’t expect wonderful views outside of balcony, you’re in the “city”,just get a higher floor. We checked out the roof top pool. A very nice set up, if you like to hang by the pool it’s for you. We paid a fee to hotel to use the Martina Beach Club. Worth it !

Helpful?
M
Meredith
Verified booking
partner
Standard Room
Stayed in Apr 14, 2025

"Exceptional"

10.0

I've stayed at this wonderful hotel a few times now, and it never disappoints. The front desk staff is always amazing and incredibly helpful. The suites are clean, comfortable, and perfectly suited to our needs. One of the highlights is the rooftop pool—it’s absolutely lovely and offers stunning views of the city, including a partial view of the ocean. The location is also perfect—just a short walk to the beach and surrounded by fantastic restaurants and shops, only a block away from 5th Avenue. Highly recommended!

Helpful?
M
Memory
Verified booking
partner
Standard Room
Stayed in Apr 13, 2025

"Exceptional"

10.0

Very clean and great location. Staff was superb and bed was comfy. we enjoyed afternoons in the pool before getting ready for dinner and a stroll on 5th. Negative- the generator needa to be vented. Fumes come up from the basement/parking garage. We wouod definitely stay here again!

Helpful?
M
Michael
Verified booking
Standard Room
Stayed in Mar 27, 2025

"Quiet, clean, comfortable, excellent service."

10.0

Quiet but close two blocks from 38th street, nicest street in all of Playa. Great friendly service. Very large and comfortable apartment. Looks like photos. Seven minute walk to beach.

Helpful?