Hotel Vista Sierra

We stayed here for one night (a Sunday)---we were on a long road trip, and just came in without a reservation. This Marriott property is a former Springhill Suites which has had a name change so it can be re-characterized as a resort (probably to be able to raise the room rates). It can be confusing, because it's still listed as a Springhill in some travel sources. We thought we were coming to a Springhill (and so did our GPS). The hotel sits atop a big hill right off the interstate, and has great views. It has a pretty lobby, a nice bar area, and restaurant. Our king suite was very nice. The room is not actually two rooms, but two partitioned areas (like the old Springhill). It had a good-sized bathroom with a good shower. Very nice, but a bit pricey for a smaller town like Auburn at well over $200. Be aware that there is a $20/night "amenity fee" added to the bill. I guess what qualifies this as a "resort" is the hilltop setting and the outdoor pool area which has a large patio where you can dine. Food and bar service was a pretty big problem. It was a Sunday, and they seemed to be short-staffed. The restaurant at dinner was not crowded, but it took a long time to get a cocktail at the bar, then dinner at our outside table took forever. It's hard to believe that it took so long (almost a two hour meal) when there were only a few people there. There was a party of 10 or so in a covered area next to the pool, but they had finished their meal before we were seated. Overall, the hotel has a beautiful location, nice rooms, and a lovely outdoor patio. Enough for 4 stars despite the food service issues.

This is a great hotel if visiting the Auburn area or on the way to Tahoe or elsewhere. The rooms are great, with all the amenities (living area, microwave, fridge, etc.). But most of all the people that work there are so friendly and accommodating, from the front desk, to the Terrace restaurant, etc. But the topper was that when we had an air conditioning issue - maintenance came immediately to check it. And came back shortly after that with an entirely new air conditioner, installed it litetally in minutes (like a pit crew!), and were out the door. Thanks so much to David and Norman who were so incredibly efficient!! (Their service was like being at the Four Seasons!). We will enjoy the rest of our stay here in cool respite from the heat!

Clean, scenic and reasonable cost.

Nothing

I had an incredible stay at Hotel Vista Sierra in Auburn. Rebecca and Thomas were absolutely phenomenal—their level of care and respect for their guests is unmatched. They made me and my family feel so welcome, especially my wife and children. If you're lookin g for a place that truly treats you like family, this is the place to stay, especially if you want cleanliness . We can't thank them enough thank you sincerely from the Prado family and the Pg&E family

Great location, and views are great. Pool and jacuzzi and good. Breakfast ok but missing bread. Room space was great and clean.

The housekeeper who needed to check on our departure just knocked on the door. When we opened we said hi and she wasn’t very pleasant and responding and just said that she needed to check if we were still here. We didn’t feel that this was very great.