Showcase Apartments - Highcross House Apart Hotel

I booked for one night with my partner, we parked in the dodgy looking garage around the back, which costs £10 per night! We then got directed to the “office” which is an empty apartment room with torn carpets and just a table which they operate from, at this point me and my partner felt very uncomfortable. I booked an in refundable room and as we entered I was instantly disappointed... bed right next to the front door, no windows for air, smelt funny, leftover food in the kitchen sink, hairs in the bathtub plug hole and the furniture was not comfortable at all. At this point we just decided to leave and not bother. What an awful place this is, I was uncomfortable in every sense of the word, you’re much better off paying an extra £20 per night and staying elsewhere.

Really good place staff so friendly went out there way to make things easy

The facility did not match the stated standards on the photos.  It and was unsafe to stay there for my family, and we  had to leave immediately to keep our baby away from this place. On the photos it is brand new but in reality we found old apartment with mold, terrible odour of old facility (smell of cigarettes, alcohol and sweat), holes in the sofa when on the picture it is new. Furniture has yellowish, used and old color instead of white. We were shocked and left apartment straight away. Please avoid using this property to save your money. The information about the hotel is misleading and fraudulent. I have only one choice to start recommending people around me not to use Expedia anymore. Expedia did not organize investigation after passing my inquiry to customer support and find why the quality of the advertised hotel is misleading. The hotel declined to pay at least a part of the refund for their fraudulent information. Expedia did not support me in this situation.

Terrível! Imundo, quente, sem circulação de ar, mau cheiro etc. Impossível hospedagem em apartamento onde as janelas abrem para o meio da rua, onde os pedestres podem até bater a cabeça nelas, ou colocá-las para dentro do apartamento. Fiquei 3h na porta do prédio Com minha esposa e filhos, aguardando socorro do pessoal do Hotéis.com, e vi diversas pessoas que aparentavam nitidamente estarem alcoolizadas ou drogadas, pois andavam se balançando, falando muito alto sozinhas e até batendo várias vezes na própria cabeça, entrarem e saírem sem nenhuma senha ou controle, pois o prédio não tem portaria!!!! Um absurdo este estabelecimento estar cadastrado no Hoteis.com!!!

On arrival I waited 10 mins to be seen, then I was given a room with no TV, so I asked to be moved and then had a room with no WiFi, again explained I was working and needed WiFi, then was giving another room, that room in the bath only hot water was working so had to fill up the bath with hot then filled juge of cold from the sink and place in the bath. All the blinds were broken so the light came through in the mornings.

My stay was good over all, some stains on the sofa.

All in all, my stay was fair due to exceptional customer service even after a mix up in rooms on their side but it was on checking out when my deposit wasn’t returned which I’m still chasing up. I was told there was a breach of rules and policies which would be identified in a statement to be sent but I still haven’t heard from their admin team. Despite this malarkey, the apartments are quite nice, conveniently placed and I would stay again.

Would stay again, quiet, clean, excellent customer service from Riaz

Fantastic location with friendly staff. Very warm welcome and staff responded very politely and positively to any issues. Unfortunately the facilities were very basic, we struggled sleeping due to sirens frequently on the road as it’s near the hospital and the window glazing does not mask this at all. Could of done with more amenities, I.e tea towel. TV was stuck on subtitles and back of the remote was missing. These are all minor things but would have made a difference.

Decent location, apartment in good shape as far as amenities and cleanliness. Need drapes on the windows as broken blinds let in too much light for sleeping. Too much street noise in first floor apartment as well.