Kalamazoo Hotel

Nothing. Our reservation was canceled upon arrival with no notification we are trying to seek a refund.

Proper notice of cancellation the place was overbooked. We paid for our room in advance and we got no room upon arrival I would like a refund ASAP. Please talk to manager Ashley.

Room was clean and well stocked. Everything worked.

Door frame by lick was beat up like someone forced their way in the room at some point. A little dis-concerning.

Would love to receive my money back. Booked a 2 queen room, the only room available was a 1 king and my kids slept on the floor.

Nothing

Everything

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Everything

The room was clean and comfortable.

We were not able to go to breakfast because they were remodeling. we should have been notified ahead of time. It cost us another $20 to eat at a restaurant. One of the reasons we chose this hotel is that they offered breakfast.

The price location staff was good .

The wifi wasn't that good. Had to switch rooms cause of smell and floors didn't seem like they got cleaned right. And ice machine worked one time.

When we got to the breakfast, the food was not fully ready. Toaster did not work. No forks were out, just knives were.

We were there to check in before 3:00 PM, and it took over a half an hour to get checked in. We could not imediately go to the room, because we had to be someplace at 4:00PM. When we finally got to our room around 7:00 PM, the room was a mess - dirty laundry, garbage in the room, bed not made (no sheets, blanket), vacuum cleaner in the room.

The location was great. I w

The staff was non existent or either outside smoking POT. The cleanliness of the room and that of the entire hotel should be reported to the health department. The complimentary breakfast was as pathetic as anything I'd ever seen and most of that had been eaten by the children of the staff. No one should ever have to be offered 3 different rooms for a 2 night stay. And if that wasn't enough, I had to get my room keys reprogrammed 6 different times only to gain access and find that the warm day had caused an infestation of bugs coming through the window. The hostess was quick to assure me that the bugs would stay by window. At that point we decided to leave. I thought that with all we'd been through and having to leave a day early on a 2 day stay, I would have been offered a full refund. Instead I was greeted with a load 'goodbye' yelled from the back room. At this point I would like to formally request a full refund of the 186.00 dollars I paid.