Kalamazoo Hotel

Shower was poor temperature

Room to stay Good breakfast

My wife and I arrived around 6PM to check-in with an existing reservation. The clerk said that the only computer at the front desk was down and she had to run back & forth to the back office to check-in guests. After some delays we received our room assignment on the 4th floor. The elevator from the lobby was jerky and squeeky, not giving us a good feeling. We arrived at the room to find drop clothes over the doors, paint cans and drywall mud in the room. We returned to the desk to get another room. The manager apologized and made a trip to the 4th floor to get a list of cleaned rooms from housekeeping. She returned and we were assigned one of those. When we arrived at this room, the keycard would not work and the door would not lock! When we returned to the front desk, the couple who checked in before us were complaining that their key would not open their room. At this point we weren't going to stay at Baymont, so I asked for a credit since we were already charged for a room. The clerk explained that they could NOT issue a refund! I asked for the manager, and the clerk went in the back and returned to explain that the charge was just "on hold" and that it would not go thru. I left, but checked the next day to find that the charge had gone thru. I am now planning to dispute the charge with credit card. This is a dirty, rundown and not well maintained property with staff that are indifferent to their guests.

This is a filty hotel , in a bad part of town If you value yourself and your loved ones dont stay here They didnt have the room we requested available They agreed to refund our money

We had a reservation but when we attempted to check-in at 8 pm we were told that there were no rooms left. What’s the point of having a paid reservation if the room isn’t reserved. The kid at the check-in desk was very unprofessional and basically said, “I gave your room away. We don’t have any rooms left.”

Hotel has a first come first serve policy - so they ignore reservations - official policy. If you arrive early, you’re good - if you arrive late - you’re SOL. They also don’t manage who’s in what room - they opened my door multiple times thinking the room was vacant. There is definitely some mgmt work to do there from a process perspective. The staff is super nice and the property and rooms are in good shape.

Tried to check into a prepaid room and they had no rooms available. We had to leave.

I did not end up staying. Although I had a reservation in July and my stay was in September the hotel manager decided to serve incoming customers on a first come first serve basis and did not hold my hotel room even with the confirmation three days prior. The manager also left 3 empolyee's do deal with multiple hostile customers and did not come in to handle things. I witnessed the miss treatment of these employees that in no way deserved the treatment they got. I was not the only preregistered guest that was turned away. With no place to stay that night I had to drive 2 hours away. I would not recommend the Baymont West in Kalamazoo for anything except the 3 employees that were trying to do everything in the limited power to help their customers. After this incident I'm not sure how the manager could keep their job.

Air conditioner broken. Funky smell in room. No chair in room. No shampoo, just 2 small bottles of conditioner. Toilet seat looked like it had been thru the war. No bath mat. Cleanliness questionable. Mini fridge made a wheezing sound. Ice machine broken. Wasn’t sure the elevator was going to make it. Hallways dirty. If it hadn’t of been a prepaid room we would have left.

Continental breakfast was non existent. No food. Halls and elevator dirty. Definitely not a good experience