Kalamazoo Hotel

Nothing

The staff at the desk the 3rd shift lady was extremely rude and mocking me with other staff.

No breakfast was served because the hotel did not have power. During breakfast hours. Also hotel had no water for a period of three hours during the night.

The fact that the hotel did not have water for a period of time overnight. They lost power and it does not have a back up generator, which should be pretty much standard in this point in time. Emergency lights were not working. And I had to take a handicapped person down four flights of steps in the dark. Along with people roaming the halls all hours of the night and unable to securely lock my door. Also, the toilets were leaking on the floor when I had water

Nothing,made reservations and when I got there the lady was rude and told me she didn’t have any rooms!!

Everything was bad

Nothing at all.

The staff, the gross rooms, the other guests.

The room itself was pretty nice , the shower was nice too.

Staff were MIA when it was time for check in waited well over 10 minutes to even see a staff member once I got ones attention it took another 10 minutes to check me in since their computers apparently weren’t functioning, my room key had to be reprogrammed the second day and locked me out of my room had to go wait another 10 minutes for staff to show up to the front desk again, this isn’t much of a hotel since there are people living here they don’t have guests they have mostly tenants, the outlets are completely useless spots nowhere near the bed the mini fridge was unplugged and had to move the entire entertainment center to plug it back in. The parking lot was dirty people had shopping cats full of stuff outside the hotel, the lobby was dirty the stairs were dirty, and the fire alarm briefly went off at 2 am I only gave it a 2/10 because the room itself was nice and the bathroom was nice literally nothing else was pleasant about this hotel will NEVER be coming back here again

Nothing, I never stayed there and they never gave me a refund.

I never stayed there and they refused to give me my refund. They stole my money.

The breakfast was great and the gentleman who made it and put it out to serve was great! He always made sure things were stocked and if it wasn't out there he made sure to get it done right away. Made our stay enjoyable😊

The room was not good. Room 202. The microwave was filthy and the turntable did not work, plus the paint was peeling from inside the top and the bottom revealing metal which is a fire hazard. The tile floor had not been mopped. Got out of the shower and used the floor mat to clean up any drops of water so no one would slip and fall. The towel came up looking black. We spilled some water on the carpet between the beds and used a towel to clean it up, the towel came up with red stains on it from the carpet. When walking in the room there were hard crunchy spots on the carpet. Towels were clean but left white fuzz on your body. If management could request new microwaves for the ones gone bad. Check to make sure staff are mopping the floors with cleaner and have the carpets cleaned on a regular maintenance schedule I would recommend this place to others.

Convenient to My destination

Not enough lights! Cold/ lukewarm showers

Clean room, smelled wonderful. Staff were friendly and courteous. 5 stars all around

The female Indian manager was really nice. But the younger white girl at the counter was very rude and unprofessional. When I asked her about the $75 per night pet fee, she belittled me and said "The last guy who just checked in did not care about the price." She also suggested corporate raised the pet fee to $75 because they are going "upscale" soon. I expressed that I had booked a year ago and the price was $10 at the time, was $20 when I arrived, and then $75 when I arrived. I already booked a room for my return trip and the pet fee was almost as much as the room!! Told her I would do a change back and she flipped out saying that would never happen!! The second floor was so sketchy and glad I was on the first floor. This place is really run down and the area is seedy. Be warned if you stay here that the photos they show you online are NOT what it looks like in person. It is filthy here!