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8.6 / 10 Guest Rating

Dreams Natura Resort & Spa - All Inclusive

SM 31 MZ 03 Lote 101-21 KM 332 Carretera Cancun - Tulum, Puerto Morelos, mx

Dreams Natura Resort & Spa - All Inclusive - main view

About the Property

Luxurious Accommodation

Dreams Natura Resort & Spa - All Inclusive, nestled in Cancún, offers 5-star accommodation with air-conditioned rooms, free WiFi, and a range of amenities. The guest rooms feature modern comforts like flat-screen TVs and private bathrooms, ensuring a comfortable stay.

Exciting Facilities

Guests can enjoy a variety of facilities, including an outdoor swimming pool, fitness centre, and a terrace to unwind. The resort also offers a kids' club, perfect for families, and a business centre for those mixing work with leisure.

Unforgettable Experiences

With activities like snorkeling and easy access to popular attractions like Playa Petempich and La Isla Shopping Mall, Dreams Natura Resort & Spa promises a memorable stay for all guests. Book now for an unforgettable vacation experience!

Facilities & Amenities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pet Policy, only dogs under 22 lbs / 10 kg are allowed, one dog per room per night and only in specific categories with extra charge. · Pets can only be in areas dedicated to them, within the hotel facilities. Pets are not allowed in the pools, fitness centers, spa, shops, golf course, or the beach; They should not be left alone in the room for a period longer than two hours and they should be leashed at all times, or in a pet bag when they are not in the room. · Please remember that the number of pet rooms on the property is controlled and only available upon prior notification before your arrival, please contact the reservations department. The small pet program does not apply for certified animal services as required by law.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Relax in style and comfort in your luxurious escape.
Relax in your cozy, stylish retreat.
Relax on your private balcony with stunning views!
Relax in style with our modern bathroom amenities.
Relax in this stylish and modern hotel room!
Refresh in this vibrant and modern shower oasis!
Relax in style with modern comforts and vibrant decor!
1/7

Junior Suite Tropical View

Featuring 1 bedroom, this spacious suite offers 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. The air-conditioned suite offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as garden views. The unit has 1 bed.

52 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite Tropical View

Non-refundable
All Inclusive
20% OFF$562.95

$450.36

Includes taxes & fees
Relax in style and comfort with our elegant rooms.
Relax in our spacious and stylish hotel room!
Relax in stylish comfort and modern elegance.
Relax on your private balcony with stunning views!
Refreshing elegance for a rejuvenating stay.
Refreshing design for a rejuvenating shower experience!
1/6

Junior Suite Tropical View - Double Beds

Boasting 1 bedroom, this spacious suite has 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. The air-conditioned suite features a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as garden views. The unit offers 2 beds.

52 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite Tropical View Double

Non-refundable
All Inclusive
20% OFF$504.2

$403.36

Includes taxes & fees
Rest in style with our vibrant, cozy accommodations!
Cozy retreat with stunning views and modern comforts.
Relax in your stylish private getaway.
Refresh in this vibrant, stylish shower oasis!
Relax in style with our beautiful bathroom amenities.
Relax in a spa-like retreat with modern amenities.
1/6

Junior Suite Partial Ocean View

The spacious suite features air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

52 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite Partial Ocean View

Non-refundable
All Inclusive
20% OFF$603.43

$482.74

Includes taxes & fees
Experience comfort with stunning ocean views from your room!
Modern comfort for a relaxing getaway.
Relax in luxury with our elegant bathroom amenities.
Revitalize your stay in this stunning shower retreat!
Relax in this stylish and comfortable hotel room!
Relax in style with modern decor and comfort.
1/6

Junior Suite with Ocean View

The spacious suite provides air conditioning, a mini-bar, a terrace with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

52 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite with Ocean View

Non-refundable
All Inclusive
20% OFF$630

$504

Includes taxes & fees
Relax in this stylish, modern retreat.
Relax in style with modern amenities and vibrant decor.
Revitalize your senses in this stylish shower retreat!
Experience luxury and comfort in our elegant bathroom oasis.
Relax in comfort with spacious accommodations and modern decor.
1/5

Junior Suite Ocean View - Double Beds

Featuring 1 bedroom, this spacious suite offers 1 bathroom with a walk-in shower, a seating area and terrace where you can relax. The air-conditioned suite offers a flat-screen TV with streaming services, a mini-bar, a tea and coffee maker, a wardrobe as well as sea views. The unit has 2 beds.

52 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Junior Suite Ocean View Double

Non-refundable
All Inclusive
20% OFF$564.15

$451.32

Includes taxes & fees
Relax in comfort with stunning views from your room!
Refresh in our vibrant and modern shower oasis!
Revitalize your senses with luxurious bath essentials.
Relax in style with our luxurious bathroom amenities!
Relax in this stylish and serene space!
Relax in a stylish and spacious hotel bathroom.
Relax in this stylishly designed comfort zone.
1/7

Preferred Club Junior Suite Partial Ocean View

This suite features a balcony, a tumble dryer, and tea/coffee-making facilities. It also features a living area, a marble bathroom with a shower and free toiletries, a private balcony with a hot tub and a partial ocean view, a sofa bed, and a mini-bar. This unit includes a package that offers: - Personalized check-in and checkout, a concierge service - access to the private Preferred Club Lounge - Access to the business center - Access to the Preferred Club Beach area - Exclusive Preferred Club pool - 25-minute chair massage

60 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Preferred Club Junior Suite Partial Ocean View

Non-refundable
All Inclusive
20% OFF$675.54

$540.43

Includes taxes & fees
Relax in a stylish, comfortable setting for your getaway!
Experience comfort and style in our inviting hotel room!
Experience luxury in our vibrant, modern shower space!
Relax on your private terrace with stunning sea views!
Indulge in luxury and relaxation in this stylish bathroom.
Indulge in luxury with our premium bathroom amenities!
Refresh and unwind in this stylish bathroom retreat.
1/7

Preferred Club Junior Suite Ocean View

The suite has modern design, a living area, a marble bathroom with a shower and free toiletries, a private balcony with hot tub and ocean view and a mini-bar. Small dogs can be accommodated. This unit includes a package that offers: - Personalized check-in and checkout, a concierge service - access to the private Preferred Club Lounge - Access to the business center - Access to the Preferred Club Beach area - Exclusive Preferred Club pool

52 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Preferred Club Junior Suite Ocean View

Non-refundable
All Inclusive
20% OFF$685.66

$548.53

Includes taxes & fees
Relax in style with our luxurious hotel rooms.
Relax and enjoy stunning ocean views from your private terrace!
Relax in this chic and spacious bathroom oasis!
Revitalize in our modern, spacious bathroom oasis.
Experience a refreshing shower in this stylish bath retreat.
Indulge in luxury with our premium bath amenities!
Relax in comfort with our spacious hotel rooms!
Relax in a stylish and serene space.
1/8

Preferred Club Junior Suite Ocean View - Double Beds

This suite features a balcony, a private entrance, and tile/marble flooring. Small dogs can be accommodated. This unit includes a package that offers: - Personalized check-in and checkout, a concierge service - access to the private Preferred Club Lounge - Access to the business center - Access to the Preferred Club Beach area - Exclusive Preferred Club pool - 25-minute chair massage

52 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Preferred Club Junior Suite Ocean View Double

Non-refundable
All Inclusive
20% OFF$573.73

$458.98

Includes taxes & fees
Relax in style with modern comforts and charming decor!
Relax in a vibrant and refreshing shower space!
Relax in your private paradise with stunning views!
Relax in a luxurious ambiance for your rejuvenating moments.
Relax in a spa-like retreat every day!
Relax in this stylish, inviting hotel room.
Relax in luxury with our premium bath amenities.
Relax in modern comfort and vibrant decor!
1/8

Preferred Club Junior Suite Swim Out

The suite features a living area, a sofa bed, a marble bathroom with a shower and free toiletries, a mini-bar and a private terrace with direct access to one of the pools. This unit includes a package that offers: - Personalized check-in and checkout, a concierge service - access to the private Preferred Club Lounge - Access to the business center - Access to the Preferred Club Beach area - Exclusive Preferred Club pool - 25-minute chair massage

52 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Preferred Club Junior Suite Swim Out

Non-refundable
All Inclusive
20% OFF$737.53

$590.02

Includes taxes & fees
Relax in style with our modern hotel room escape!
Relax in style with our comfy beds and balcony views!
Relax in style with our luxurious bathroom amenities!
Indulge in luxury with our pampering bath amenities!
Revitalize in our vibrant and modern shower oasis.
1/5

Preferred Club Ocean Front Double

This room features a balcony with a whirlpool and ocean views. This unit includes a package that offers: - Personalized check-in and checkout, a concierge service - access to the private Preferred Club Lounge - Access to the business center - Access to the Preferred Club Beach area - Exclusive Preferred Club pool - 25-minute chair massage

52 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Preferred Club Ocean Front Double

Non-refundable
All Inclusive
20% OFF$593.06

$474.45

Includes taxes & fees
Experience luxury in your serene retreat.
Relax in style in your spacious retreat.
Wake up to stunning ocean views every morning!
Relax on your private terrace with stunning ocean views!
Relax and unwind with stunning ocean views!
Relax in luxury with our premium bath amenities.
Relax in luxury with our stunning spa-like bathroom.
Enjoy a scenic meal with stunning ocean views!
1/8

Preferred Club Master Suite Ocean Front

This suite offers a separate dining and living area with a large sofa and mini-bar. It has a marble bathroom with 2 sinks, a bathtub and a separate shower. It also has a private furnished balcony with hot tub and an oceanfront location. This unit includes a package that offers: - Personalized check-in and checkout, a concierge service - access to the private Preferred Club Lounge - Access to the business center - Access to the Preferred Club Beach area - Exclusive Preferred Club pool - 25-minute chair massage

86 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Preferred Club Master Suite Ocean Front

Non-refundable
All Inclusive
20% OFF$752.75

$602.2

Includes taxes & fees
Relax in luxury and comfort in our spacious rooms!
Relax in stylish comfort with stunning ocean views!
Sleek comfort awaits in your cozy retreat!
Experience luxury in this beautifully tiled shower retreat.
Relax in a modern, luxurious setting.
1/5

Family Junior Suite Ocean View

The spacious family room provides air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 4 beds.

99 sqm
Sleeps 6
2 Double bed (131-150 cm wide)
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Family Junior Suite Ocean View

Non-refundable
All Inclusive
20% OFF$1,408.81

$1,127.05

Includes taxes & fees
Relax in style and comfort in your perfect getaway.
Relax in this stylish and comfortable hotel room.
Relax in this luxurious, inviting bathroom space!
Indulge in luxury with our premium bathroom amenities.
Relax in luxury with stunning ocean views!
1/5

Preferred Club Family Suite Ocean View

The spacious family room features air conditioning, a mini-bar, a balcony with sea views as well as a private bathroom boasting a walk-in shower. The unit has 4 beds.

99 sqm
Sleeps 6
2 Double bed (131-150 cm wide)
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Preferred Club Family Suite Ocean View

Non-refundable
All Inclusive
20% OFF$1,737.35

$1,389.88

Includes taxes & fees
Relax in style and comfort with modern amenities.
Relax in this modern and spacious hotel bathroom.
Refresh in our vibrant and stylish bathroom oasis!
Relax in this inviting room with stunning views!
1/4

Junior Suite King Bed

This spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Featuring a terrace, this suite also offers air conditioning, a minibar and a flat-screen TV with streaming services. The unit offers 2 beds.

52 m2
Sleeps 4
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerMinibarShowerSafety deposit boxTVTelephone

Preferred Club Junior Suite with King Bed and Pool Access

Non-refundable
All Inclusive
20% OFF$775.04

$620.03

Includes taxes & fees
Junior Suite Partial Ocean View King - Photo 1
Junior Suite Partial Ocean View King - Photo 2
Junior Suite Partial Ocean View King - Photo 3
Junior Suite Partial Ocean View King - Photo 4
Junior Suite Partial Ocean View King - Photo 5
1/5

Junior Suite Partial Ocean View King

1 King Bed560-sq-foot room with partial sea views Internet - Free WiFi Entertainment - 40-inch Smart TVFood & Drink - Espresso maker, free minibar items, 24-hour room service, and local meal delivery serviceSleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, slippers, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Air conditioning and daily housekeepingEco-friendly - Energy-saving switches and LED light bulbsNon-Smoking

52 m2
Sleeps 4
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneAir conditioningHair dryerPrivate bathroom

Junior Suite Partial Ocean View King

Non-refundable
All Inclusive
20% OFF$540.15

$432.12

Includes taxes & fees
Junior Suite Tropical View King - Photo 1
Junior Suite Tropical View King - Photo 2
Junior Suite Tropical View King - Photo 3
Junior Suite Tropical View King - Photo 4
Junior Suite Tropical View King - Photo 5
1/5

Junior Suite Tropical View King

1 King Bed560-sq-foot room with garden views Internet - Free WiFi Entertainment - 40-inch Smart TVFood & Drink - Espresso maker, free minibar items, 24-hour room service, and local meal delivery serviceSleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, slippers, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Air conditioning and daily housekeepingEco-friendly - Energy-saving switches and LED light bulbsNon-Smoking

52 m2
Sleeps 4
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneAir conditioningHair dryerPrivate bathroom

Junior Suite Tropical View King

Non-refundable
All Inclusive
20% OFF$504.2

$403.36

Includes taxes & fees
Junior Suite Ocean View King - Photo 1
Junior Suite Ocean View King - Photo 2
Junior Suite Ocean View King - Photo 3
Junior Suite Ocean View King - Photo 4
Junior Suite Ocean View King - Photo 5
1/5

Junior Suite Ocean View King

1 King Bed560-sq-foot room with sea views Internet - Free WiFi Entertainment - 40-inch Smart TVFood & Drink - Espresso maker, free minibar items, 24-hour room service, and local meal delivery serviceSleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, slippers, and free toiletriesPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Air conditioning and daily housekeepingEco-friendly - Energy-saving switches and LED light bulbsNon-Smoking, pet friendly

52 m2
Sleeps 4
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneAir conditioningHair dryerPrivate bathroom

Junior Suite Ocean View King

Non-refundable
All Inclusive
20% OFF$564.15

$451.32

Includes taxes & fees
Preferred Club Junior Suite Partial Ocean View King - Photo 1
Preferred Club Junior Suite Partial Ocean View King - Photo 2
Preferred Club Junior Suite Partial Ocean View King - Photo 3
Preferred Club Junior Suite Partial Ocean View King - Photo 4
Preferred Club Junior Suite Partial Ocean View King - Photo 5
Preferred Club Junior Suite Partial Ocean View King - Photo 6
Preferred Club Junior Suite Partial Ocean View King - Photo 7
1/7

Preferred Club Junior Suite Partial Ocean View King

1 King Bed560-sq-foot room with partial sea views Club/Executive Level - Club Lounge access, light refreshments, and separate check-in locationInternet - Free WiFi Entertainment - 40-inch Smart TVFood & Drink - Espresso maker, free minibar items, 24-hour room service, and local meal delivery serviceSleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Air conditioning and daily housekeepingEco-friendly - Energy-saving switches and LED light bulbsNon-Smoking

52 m2
Sleeps 4
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneAir conditioningHair dryerBathrobe

Preferred Club Junior Suite Partial Ocean View King

Non-refundable
All Inclusive
20% OFF$564.56

$451.65

Includes taxes & fees
Preferred Club Junior Suite Swim-Out King - Photo 1
Preferred Club Junior Suite Swim-Out King - Photo 2
Preferred Club Junior Suite Swim-Out King - Photo 3
Preferred Club Junior Suite Swim-Out King - Photo 4
Preferred Club Junior Suite Swim-Out King - Photo 5
Preferred Club Junior Suite Swim-Out King - Photo 6
Preferred Club Junior Suite Swim-Out King - Photo 7
Preferred Club Junior Suite Swim-Out King - Photo 8
Preferred Club Junior Suite Swim-Out King - Photo 9
1/9

Preferred Club Junior Suite Swim-Out King

1 King Bed560-sq-foot room with garden views Club/Executive Level - Club Lounge access, light refreshments, and separate check-in locationInternet - Free WiFi Entertainment - 40-inch Smart TVFood & Drink - Espresso maker, free minibar items, 24-hour room service, and local meal delivery serviceSleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Air conditioning and daily housekeepingEco-friendly - Energy-saving switches and LED light bulbsNon-Smoking

52 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneAir conditioningHair dryerBathrobe

Preferred Club Junior Suite Swim-Out King

Non-refundable
All Inclusive
20% OFF$616.46

$493.17

Includes taxes & fees
Preferred Club Junior Suite Ocean View King - Photo 1
Preferred Club Junior Suite Ocean View King - Photo 2
Preferred Club Junior Suite Ocean View King - Photo 3
Preferred Club Junior Suite Ocean View King - Photo 4
Preferred Club Junior Suite Ocean View King - Photo 5
Preferred Club Junior Suite Ocean View King - Photo 6
Preferred Club Junior Suite Ocean View King - Photo 7
Preferred Club Junior Suite Ocean View King - Photo 8
Preferred Club Junior Suite Ocean View King - Photo 9
1/9

Preferred Club Junior Suite Ocean View King

1 King Bed560-sq-foot room with sea views Club/Executive Level - Club Lounge access, light refreshments, and separate check-in locationInternet - Free WiFi Entertainment - 40-inch Smart TVFood & Drink - Espresso maker, free minibar items, 24-hour room service, and local meal delivery serviceSleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower, bathrobes, and slippersPractical - Laptop-compatible safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on requestComfort - Air conditioning and daily housekeepingEco-friendly - Energy-saving switches and LED light bulbsNon-Smoking, pet friendly

52 m2
Sleeps 4
1 King bed (151-180 cm wide)
Amenities
ShowerTVTelephoneAir conditioningHair dryerBathrobe

Preferred Club Junior Suite Ocean View King

Non-refundable
All Inclusive
20% OFF$573.73

$458.98

Includes taxes & fees

Guest Reviews

8.6
Excellent749 verified reviews
AI Summary

Guests highly rate the excellent staff service and frequently praise the great activities for families.

Categories

Cleanliness6.9
Service9.3
Location8.9
Room Quality8.8
Amenities8.3
Value for Money8.8
Food and Beverage8.9
Overall Experience8.9

Select topics to read reviews

I
IliyazovausUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 18, 2026

"Watch out for bedbugs!!!"

1.0

Staff was very helpful and nice

I would not recommend staying at this hotel. Our experience was extremely disappointing from start to finish. The room was not cleaned properly daily, and it felt damp and humid the entire time we stayed there. The lack of cleanliness and poor room conditions made our stay very uncomfortable. The worst part was discovering what appears to have been a bed bug problem. During our stay, my one-year-old developed numerous bites all over their body. After returning home, we had the bites evaluated by a doctor, who confirmed they were consistent with bed bug bites. As a parent, it was heartbreaking to see my child covered in bites, uncomfortable, and constantly itching after what was supposed to be a relaxing family vacation. A hotel should provide a clean, safe environment for its guests, especially families with young children, and this hotel failed to meet even basic expectations. This experience completely ruined our vacation. I strongly urge management to thoroughly inspect and address the cleanliness and pest issues so that other families do not have to go through the same ordeal. We will not be returning.

Helpful?
T
TalmxMX
Verified booking
solo_traveller
Standard Room
Stayed in Jun 17, 2026

"Exceptional"

10.0

מרגע קבלת הפנים ועד שעזבנו הכל היה נהדר. הצוות מסביר פנים ומקסים, האוכל היה מעולה ומגוון, פעילויות נחמדות. הגענו עם הכלבה שלנו והכל זרם חלק החדר היה מרווח עם מרפסת חמודה, פינקו עם יין ופירות ומקרר מלא משקאות ממליצה בחום

היה נחמד אם במועדון הנוער הגיל לכניסה היה 11 (מועדון הילדים כבר לא מתאים לבן 11 ובת 12)

Helpful?
J
Jennpaz8DENVER, COLORADO
Verified booking
NONE
Standard Room
Stayed in Jun 13, 2026

"Great Kids Club, But Disappointing Room and Service Experience"

6.0

The Kids Club was a highlight for our family—our children genuinely enjoyed the activities, and the staff were outstanding. The club provided a safe, engaging environment where both kids made new friends and looked forward to attending each day. Unfortunately, our overall experience was impacted by several issues with the accommodations and service. Our air conditioning was not functioning, and we were initially moved to a room without elevator access that faced bushes, despite booking a partial ocean view. As UVC members, we did not receive our promised upgrade, even though the resort was not fully occupied. Only after expressing our concerns were we offered a room with a full ocean view. The resort app was sometimes useful for requesting services, but it was often confusing and responses were delayed. We also encountered maintenance problems, including broken drawers, doors, and toilets. Drink quality varied significantly depending on the bar and bartender, affecting both alcoholic and non-alcoholic beverages. Additionally, we were not contacted by a UVC representative until our third day, and when we were, the interaction focused on another sales pitch rather than resolving our concerns. Overall, while the Kids Club exceeded expectations, the inconsistent service and room quality detracted from our stay.

Helpful?
F
flakakiAGUADA, PUERTO RICO
Verified booking
Family
Standard Room
Stayed in Jun 12, 2026

"Can’t wait to come back"

10.0

I will 100% come back! What made it so special was the staff! Everyone made us feel great, especially Drisdey in entertainment with her positive energy averyday!! Stephanie and Sarai at the pool also were Amazing!! Without them , it’s just a building.

Helpful?
I
israelrJ8008BV
Verified booking
Family
Standard Room
Stayed in Jun 12, 2026

"Dreams Natura staff was amazing"

10.0

Veronica, Jaime, and Miguel from the kitchen and entertainment staff were amazing and super attentive.

Helpful?
A
asdrids
Verified booking
Family
Standard Room
Stayed in Jun 11, 2026

"Very big and beautiful place would definitely recommend and would plan coming back!"

10.0

Great experience , my kids are having an amazing time dancing , playing volleyball and also let’s of arts and crafts and to top Drisdey had the kids and people very entertained she’s amazing. Would definitely recommend!

Helpful?
M
MARGILmxMX
Verified booking
family_with_children
Standard Room
Stayed in Jun 8, 2026

"Good"

6.0
Helpful?
O
OrielpaPA
Verified booking
solo_traveller
Standard Room
Stayed in Jun 7, 2026

"Exceptional"

9.0

Los restaurantes, la comida y las piscinas

Horario de algunas atracciones, climber y ttirulesa

Helpful?
B
brianjX9250IIHOUSTON, TEXAS
Verified booking
NONE
Standard Room
Stayed in Jun 3, 2026

"My Trip To Dreams"

6.0

My overall experience was nice. The only issue was the facial received by my partner. Their eyes were constantly discharging and burning immediately afterwards for up to 9hrs.

Helpful?
7
773horaciov
Verified booking
Family
Standard Room
Stayed in Jun 3, 2026

"Family vacation for 9 days"

10.0

Family vacation.. we stay here for 9 days. Had a good time. Kids Corzone its great . Dresdey and Veronica were very friendly and always smiling. Only down side, kids 13 and under can only use corazone for 2 ours a day. 1-2 pm and 6-7pm Night shows were ok. Nothing special Bartenders not very friendly. Food is great. Drinks are ok. Beach full of seaweed, even tho they cleaned everyday.. the water its dark brown all the time. Hotel need some maintenance. Our hotel room was missing bathroom door. Found several toilets clogged because water pressure on toilets its not strong enough to flush. You need to press down several times on some toilets in order to flush

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