Dreams Natura Resort & Spa - All Inclusive

Staff was very helpful and nice

I would not recommend staying at this hotel. Our experience was extremely disappointing from start to finish. The room was not cleaned properly daily, and it felt damp and humid the entire time we stayed there. The lack of cleanliness and poor room conditions made our stay very uncomfortable. The worst part was discovering what appears to have been a bed bug problem. During our stay, my one-year-old developed numerous bites all over their body. After returning home, we had the bites evaluated by a doctor, who confirmed they were consistent with bed bug bites. As a parent, it was heartbreaking to see my child covered in bites, uncomfortable, and constantly itching after what was supposed to be a relaxing family vacation. A hotel should provide a clean, safe environment for its guests, especially families with young children, and this hotel failed to meet even basic expectations. This experience completely ruined our vacation. I strongly urge management to thoroughly inspect and address the cleanliness and pest issues so that other families do not have to go through the same ordeal. We will not be returning.

מרגע קבלת הפנים ועד שעזבנו הכל היה נהדר. הצוות מסביר פנים ומקסים, האוכל היה מעולה ומגוון, פעילויות נחמדות. הגענו עם הכלבה שלנו והכל זרם חלק החדר היה מרווח עם מרפסת חמודה, פינקו עם יין ופירות ומקרר מלא משקאות ממליצה בחום

היה נחמד אם במועדון הנוער הגיל לכניסה היה 11 (מועדון הילדים כבר לא מתאים לבן 11 ובת 12)

The Kids Club was a highlight for our family—our children genuinely enjoyed the activities, and the staff were outstanding. The club provided a safe, engaging environment where both kids made new friends and looked forward to attending each day. Unfortunately, our overall experience was impacted by several issues with the accommodations and service. Our air conditioning was not functioning, and we were initially moved to a room without elevator access that faced bushes, despite booking a partial ocean view. As UVC members, we did not receive our promised upgrade, even though the resort was not fully occupied. Only after expressing our concerns were we offered a room with a full ocean view. The resort app was sometimes useful for requesting services, but it was often confusing and responses were delayed. We also encountered maintenance problems, including broken drawers, doors, and toilets. Drink quality varied significantly depending on the bar and bartender, affecting both alcoholic and non-alcoholic beverages. Additionally, we were not contacted by a UVC representative until our third day, and when we were, the interaction focused on another sales pitch rather than resolving our concerns. Overall, while the Kids Club exceeded expectations, the inconsistent service and room quality detracted from our stay.

I will 100% come back! What made it so special was the staff! Everyone made us feel great, especially Drisdey in entertainment with her positive energy averyday!! Stephanie and Sarai at the pool also were Amazing!! Without them , it’s just a building.

Veronica, Jaime, and Miguel from the kitchen and entertainment staff were amazing and super attentive.

Great experience , my kids are having an amazing time dancing , playing volleyball and also let’s of arts and crafts and to top Drisdey had the kids and people very entertained she’s amazing. Would definitely recommend!

Los restaurantes, la comida y las piscinas

Horario de algunas atracciones, climber y ttirulesa

My overall experience was nice. The only issue was the facial received by my partner. Their eyes were constantly discharging and burning immediately afterwards for up to 9hrs.

Family vacation.. we stay here for 9 days. Had a good time. Kids Corzone its great . Dresdey and Veronica were very friendly and always smiling. Only down side, kids 13 and under can only use corazone for 2 ours a day. 1-2 pm and 6-7pm Night shows were ok. Nothing special Bartenders not very friendly. Food is great. Drinks are ok. Beach full of seaweed, even tho they cleaned everyday.. the water its dark brown all the time. Hotel need some maintenance. Our hotel room was missing bathroom door. Found several toilets clogged because water pressure on toilets its not strong enough to flush. You need to press down several times on some toilets in order to flush