Dreams Natura Resort & Spa - All Inclusive

Staff was very helpful and nice

I would not recommend staying at this hotel. Our experience was extremely disappointing from start to finish. The room was not cleaned properly daily, and it felt damp and humid the entire time we stayed there. The lack of cleanliness and poor room conditions made our stay very uncomfortable. The worst part was discovering what appears to have been a bed bug problem. During our stay, my one-year-old developed numerous bites all over their body. After returning home, we had the bites evaluated by a doctor, who confirmed they were consistent with bed bug bites. As a parent, it was heartbreaking to see my child covered in bites, uncomfortable, and constantly itching after what was supposed to be a relaxing family vacation. A hotel should provide a clean, safe environment for its guests, especially families with young children, and this hotel failed to meet even basic expectations. This experience completely ruined our vacation. I strongly urge management to thoroughly inspect and address the cleanliness and pest issues so that other families do not have to go through the same ordeal. We will not be returning.

מרגע קבלת הפנים ועד שעזבנו הכל היה נהדר. הצוות מסביר פנים ומקסים, האוכל היה מעולה ומגוון, פעילויות נחמדות. הגענו עם הכלבה שלנו והכל זרם חלק החדר היה מרווח עם מרפסת חמודה, פינקו עם יין ופירות ומקרר מלא משקאות ממליצה בחום

היה נחמד אם במועדון הנוער הגיל לכניסה היה 11 (מועדון הילדים כבר לא מתאים לבן 11 ובת 12)

This resort exceeded our expectations for our first time to Cancun. We loved the food, entertainment, pool areas and beach activities. While the seaweed affecting the coast was unfortunate it didn’t put a damper on our stay. The teen room, pick up volleyball & soccer games on the beach along with special events kept us very busy! The resort was clean and beautiful! Most importantly the staff was attentive, nice, friendly and helpful. We are already looking forward to a return trip!

This resort is top notch! I have zero complaints about anything. The variety of restaurants was phenomenal, wide variety of activities and entertainment, the pool area was clean and refreshing, the staff is beyong generous and kind, housekeeping was on the ball, and the overall ambiance of the entire resort is unmatched. Our family had a wonderful time here and I would definitely visit again!!

Roger is the best! He made sure we were taken care of daily at the Preferred Pool. Our room (Preferred Club King Ocean View) was very spacious and comfortable. Very clean room and bathroom. Amenities - steamer, safe, shampoo, body wash and lotion. We also had a large couch sitting area in our room, unobstructed ocean view on balcony with a jacuzzi tub! Housekeeping did an excellent job when they came, floors always mopped and everything picked up (toddler). Beach was white fine sand but June is hot so sargassum naturally was to be expected. Staff did exceptional job with tractor and rakes to keep it as neat and clean as possible. While the beach water was still yucky from the incoming algae, it was still lovely beach air and blue water to look at further out. Missed swimming in the ocean directly but this is the time of year we picked to come, knowing the risk, we wanted whale shark season also. They did fireworks one night, lots of lobby music and karoake at night. Dining was obviously very kiddo friendly, nothing super fancy as the resort is catering towards families with kids. Zipline and water slides were fun. Toddler loves the lazy river. The ceviche at the preferred lunch Blue Water Grill was great. El Pario ceviche and barbacoa was also delicious. Definitely plan ahead when you arrive for your dinner reservations for days upcoming. Take plenty of sunscreen with you. Mangroves nearby are natural occurring and needed for preservation of Mexico’s beauty, yes there can be small crocodiles but if they are spotted, there are always lifeguards on watch to alert you. They do not allow ocean swimming after sunset for this reason. Everyone was so so nice. Kalena and concierge staff was lovely also. Would return but likely in the late fall or very early spring to enjoy the beach more.

Location is great but food is a big miss. I wont recommend going here unless you need to be here for an occasion. There are many good resorts with cheaper price and better food.

We had a wonderful time on our vacation to Dreams Natura. The staff was fantastic. Everyone was very attentive to our needs. Gabriel was amazing for breakfast and my kids looked forward to seeing him every morning. Angel was an amazing bartender! Breakfast was great. We ate at Barefoot Grill for lunch and the choices were fantastic, quick and easy to grab while out at the pool. The pools were clean and never too crowded. The only downside was a seaweed in the ocean, which prevented you from going in. Other than that, our vacation was fantastic and I would highly recommend.

The Kids Club was a highlight for our family—our children genuinely enjoyed the activities, and the staff were outstanding. The club provided a safe, engaging environment where both kids made new friends and looked forward to attending each day. Unfortunately, our overall experience was impacted by several issues with the accommodations and service. Our air conditioning was not functioning, and we were initially moved to a room without elevator access that faced bushes, despite booking a partial ocean view. As UVC members, we did not receive our promised upgrade, even though the resort was not fully occupied. Only after expressing our concerns were we offered a room with a full ocean view. The resort app was sometimes useful for requesting services, but it was often confusing and responses were delayed. We also encountered maintenance problems, including broken drawers, doors, and toilets. Drink quality varied significantly depending on the bar and bartender, affecting both alcoholic and non-alcoholic beverages. Additionally, we were not contacted by a UVC representative until our third day, and when we were, the interaction focused on another sales pitch rather than resolving our concerns. Overall, while the Kids Club exceeded expectations, the inconsistent service and room quality detracted from our stay.

I will 100% come back! What made it so special was the staff! Everyone made us feel great, especially Drisdey in entertainment with her positive energy averyday!! Stephanie and Sarai at the pool also were Amazing!! Without them , it’s just a building.

Veronica, Jaime, and Miguel from the kitchen and entertainment staff were amazing and super attentive.