Balboa Bay Resort

Location is amazing

Super expensive

The resort was absolutely beautiful. Our room was large & had all the amenities you could want. The bed was very comfortable. The customer service was excellent!

Balboa Bay Resort Concierge services is the best. Aside from having a great experience booking this hotel, concierge services helped me with all of my pre-arrival needs. And, a woman names Praise at the front desk was very gracious and kind upon our arrival. We really needed to get into our room and dressed for a photo shoot, and she helped us get in just a little bit early. Thank you all at Balboa Bay Resort. Shout out to my good friend Dan in Sales at BBR. Everyone there is wonderful. Cheers, Amy

A+O is amazing! Loved everything about it, the food is great, service, entertainment, location,.... I would definitely go back as soon as I get a chance

Lovely staff. Rooms beautiful. Stayed on the bayfront. Couldn’t be better! Magical at Christmas 🎄 There’s a convenient deli downstairs with good snacks and early coffee!

Loved the decor and the holiday decorations. We had a bay view and what a view it was. Absolutely stunning

Our stay on October 4th was ruined by a massive noise disturbance. We called security 5 times between 2-4 AM to stop the loud party next door with blaring music, but the issue was never resolved. At checkout, we were promised a full refund for the night. We were instead given a paltry $6.47 refund. The subsequent customer service was abysmal, dragging on for two full months: It took 2 weeks to get a response from the manager, Jack. It took another 2 weeks for him to "verify our story" with security. This suspicious level of scrutiny was unacceptable. On November 1st, after verifying that our "story" was in fact true, upper management decided to not refund us, instead promising a voucher for a free night. It is now December 4th, two months after our stay, and we still have not received the voucher. Ultimately, The Balboa Bay Beach Resort has demonstrated a disturbing level of indifference and a complete disregard for resolving a valid complaint. The combination of the persistent lack of professional urgency and the deeply mistrustful treatment we endured strongly leads us to believe that this poor response is tied to classism and bias—that if our background were different or if we resided in a 'fancier' city, the hotel's management would have been significantly more proactive and accommodating.

TV is set to 3 hours later then normal. Pillows are way too soft, needed 3 to sleep. Room lighting control does not work correctly. Cannot heat room more then 70 degrees.

The service is amongst the best I’ve ever had at a hotel! Everything was very clean, the food was excellent, location wonderful!