Extended Stay America Suites - Kansas City - South

It was very clean

Nothing

I did not stay in the filthy, unhygienic room.The hallway was unswept and trash was on the floor. The room was unmopped and human hair was on the bedsheets. The bathroom was filthy, unsanitary. I reported this to the night manager. She said the matter would be taken care of by the day manager. I was told that I would need to contact booking.com for the refund because of booking through a third party. In truth my credit card was billed by Extended Stay. I want a full refund! $76.15.

I want the refund. I did not stay at this property.

Room was spacious

The water pressure or the shower was the only thing I will complain about no water pressure just drip and have to stand under the shower just to wet your whole body and took about 30 mins before it got hot but everything else was cool

It was clean.

Worst experience ever!!! I had two little kids in a hot room due to the air conditioning not working right. Went downstairs to let them know and they said wait til the sun goes down. They didn’t have a maintenance man and they wouldn’t even come look at it. And they wouldn’t refund our money due to us staying for over an hour. I literally had to go to Walmart to buy a huge box fan so we could sleep tonight. I never had this experience ever in my life.

Property was extremely dirty and run down. We had wallpaper ripping off in many areas, our dresser was chipped with multiple broken handles, many stains on blankets & curtains.. even some of what looked like blood stains. Room was made for “extended stay” but had to ask the front desk for forks, dryer, etc. No housekeeping was seen for our entire 4 day trip. Overall very dirty, and rundown.. and not in a great area.

Ramond was amazing!! Super friendly during every interaction, also knows his stuff and gave me all the information I needed about the hotels and their rules & policies! Always smiling.

The man in the mornings honestly. Acts like he be having an attitude sometimes. ( I think he’s the manager or owner also think he could be Italian best way to describe ). He could’ve been more nice. Gave my spouse a hard time every time when receiving front desk items.. over condescending & made him uncomfortable. Could possibly need a reality check I’m not sure.