Bay Mountain Inn Cherokee Smoky Mountains

The lady that checked us in was really nice. She was very accommodating to our request to change rooms

The first room 106 was not up to par. There was what appeared to be evidence of bed bugs.

The room was spacious, clean and acceptable. Location was close to the venue I was required to be in (Museum of Cherokee People).

The breakfast was very basic and could have been much better (eggs, cheese, fresh fruit). The room was cold and required me to turn on the heater. Hotel felt a little bit dated.

Friendly staff

Breakfast

Sue at the desk was awesome, she exceeded our expectations.

Toilets low.

TV didn’t work. Employee would not or could not help. I did not have a TV the whole day the room did not look like it had been vacuumed. There was paper on the floor. There was mold inside of the heater/AC so I woke up to snow and no heat because I couldn’t use the heater because there was mold in the vents. I received a unsolicited wake up. Call to see if I was awake by management who said there was nothing they could do about not having a TV after the whole day of me not having a TV but if I wanted to come back, they would make for sure I had a TV that worked. I will never stay there again. I don’t advise anyone to stay there again. Service was horrible room was horrible. I walked in the room. It smelled like cigars then all night long. Someone was cooking Indian food. It smelled like horrible horrible horrible worst stay ever!