Spark By Hilton Grand Rapids

Nothing

It was under construction, room felt very unsafe, bathroom was nasty, elevator didn’t work,

The staff are great. Very friendly. Due to an employee being a trainee, information was confusing and details missing, but the employee was very sweet, friendly and made great effort to be professional. Details on the website were confusing, the manager was exceptionally kind to help with my misunderstanding, and assist in accommodating my situation in a friendly, professional manner.

Website information and details were confusing or vague. Rules about pets were incomplete. Pictures are way outdated. The room was a severe disappointment. The confusion from the website led to misunderstanding about rules around pets in the room. There wasn't info in the room about the tv, and the remote didn't work. There weren't reminders of where pets were allowed. I signed papers at the check in counter, but I didn't get a copy of the rules or what I signed. Leaving me to go off memory, or ask the staff repeatedly. The hotel was in the middle of repairs, lots of workers, dust, noisy tools, a warning on the website would have been appreciated.

Indoor pool

No breakfast when breakfast was included

Very nice

Everything

This hotel was not the best. But the staff was awesome. The breakfast was ok. But the building was not ok.

Clean and quiet

The room set up and the shower

That the hotel seems to be where families live. That made me feel uncomfortable at times. At breakfast, the lady that set it up sat there and stared me down while I tried to eat. I took my food back to my room. Creepy