Hampton Inn Pittsburgh-Monroeville

Very convenient location. Right off the turnpike and near lots of amenities. And they welcome pets.

The fact that breakfast was kept open for a more reasonable period of time. Too many places stop it too early.

Signage could have been better. I wasn't sure I was at the right place because there was no identifying sign near ground level at the entrance.

I had a very disappointing experience at this hotel. The lobby staff did not answer the phone after 10pm—on multiple occasions I called over 20 times with no response. The first night, the heat in my room didn’t work. When I went to the lobby, the staff member was distracted on his phone and only then moved me to another room. The second night was even worse. My neighbor was in the middle of a loud domestic dispute that went on until 2am. The phone in my new room didn’t work, so I had to call the lobby from my cell phone, but again no one answered. Even the toll-free reservation line tried twice to reach the front desk and couldn’t get through. I overheard the woman involved in the dispute say she was sleeping in her car. Between broken room amenities, unresponsive staff, and serious safety concerns, this was one of the worst hotel stays I’ve ever experienced. I always stay here when I visit my family in the area. I will choose another hotel in the area when i visit next year. On a good note, breakfast options was good. Having coffee, tea and water complimentary 24 hours is a plus

Staff was friendly and the breakfast was very good.

Beds were very uncomfortable, light bulb was out in desk lamp and some usb ports did not work.

From checking in and out to the food and snacks available to the to amenities- everything was incredibly convenient.

The only real issue we had was thay after flushing our toilet the water would constantly run. I did mention it at the front desk and was told "just wiggle the handle". We had been doing that and we're fine with doing so. I only said something because I didnt want to be found at fault. I guess I feel like they coukd have at least offered to take a look at it while we were gone for the evening. No worries though!

Beyond rude staff. Since when is it acceptable to barge into a room at 8:40am when check out is by noon. After telling the staff member we would not be leaving for another couple of hours they then returned in less than an hour to state “ oh you are still here “. Yes but it was 9:35am…..and check out is by noon…. Bedding had stains. Truly disgusting. This place used to be my go to hotel in Pittsburgh but NO MORE - they have become lazy with everything and the staff are so rude! I will not return.

Customer service was excellent!!

Check in staff are awesome! So friendly and helpful. This was my 3rd stay and my experience with the staff is always the same!

If I had to pick something I would say the carpets need a good shampooing.