Residence Inn Houston Sugar Land/Stafford

Studio room was perfect

Clean and the ladies at the front dress are very sweet and kind

Service Staff: Travelling with four children has its own unique challenges. For a start, we run through essentials like soap and tissue paper quite quickly. One test of hotel service is how quickly we are re-stocked - no questions asked. Residence Inn, Stafford passed this with flying colours. Nothing was too much trouble for the staff. Breakfast: The quality of breakfast is subjective. We enjoyed the variety. What is objective, is how quickly dishes are replenished when the food items run out. This is important for a family with lots to do, and too little time to do it all in. The kitchen staff was quick to replenish our favourite dishes. Management: Laura the hotel manager runs a tight ship and ensuresher colleagues resolve all issues as quickly and as amicably as possible. However what was unique about Laura is her "open door" policy. A literal open door policy. Her office door was always open, which meant you could take up any issues with her directly or, in our case pop our heads in to say hello. Little things that make a big difference: A welcome smile by everyone no matter the time of the day. Iced treats for the kids (we came in during the Texas heatwave). And, Laura.

I didn’t like that the toilet wasn’t flushing. We checked in on Saturday and reported the issue. We were told that the problem was corrected which wasn’t true.

Friendly staff. Older but decent property.

The room is old and very strong odors

Staff was very friendly. Room was nice. Breakfast had a good selection. Hallway was a little dirty. Carpets could use a good cleaning and trash was left in the hall the whole weekend we were there.