Homewood Suites by Hilton Ft. Worth-Bedford

The affordable suite, cleanness, free breakfast and afternoon get together.

Pillows are too flat, no firmness to them, scratchy towels, pool not heated, it was too cold to get in on a beautiful day. A hot tub would be nice.

The inconsistency in her service was concerning and left me feeling dismissed and unwelcome. In today’s climate, especially during Black History Month, experiences like this carry a deeper weight. Black men and women continue to face disparities in how they are treated in public spaces and customer service environments. While I cannot speak to her intentions, the lack of effort, the disregard, and the sudden change in behavior once management appeared made the situation feel reflective of the broader issues many Black guests still encounter. It is disappointing to experience this at a brand that prides itself on hospitality. Hilton’s mission is to be the most hospitable company in the world and to fill the earth with the light and warmth of hospitality. Hilton’s core values include hospitality, integrity, leadership, teamwork, ownership, and urgency. None of these values were reflected in the service I received from Lindsey. Her approach did not represent the Hilton brand and did not reflect the level of care guests should expect.

The room was nice. Nice comfortable bed, TVs in both rooms, good setup.

The traffic noise was TERRIBLE! Neither my husband or I could sleep through it. We had stayed at this property a year ago, but our room was in a different location and we didn't notice the noise.

The breakfast buffet was excellent

Have more towels in room

Renovated room

Nothing

Location and price

The location was perfect for where I had to be. The set-up was nice. The pool was very pretty. The sitting area was very nice and comfortable.

The way you could hear everyone's conversation through the walls and as you pass in the halls. The bed had a really bad stain on the mattress. Made me feel really sick and dirty. There was real bad stains on the couch and food on the floors.The front desk clerk wasn't very friendly. She never greeted me with a smile. And when I asked a question, she was really short with her words as if she didn't want to answer.